Greg Bakken
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Recent activity by Greg Bakken-
Re-adding my request in this thread that we can see some kind of movement in the Zendesk product to address. At the onset, the need for the security feature was entirely valid in the product, but ...
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Nicole, how many comments or likes are needed to get this on the radar? Does it have to be unique companies only to qualify?
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yes, we are seeing this as well. since others on the cc: are not seeing their teammates' cc, then we respond to the internal comment without the others having any perspective, it leads to customer...
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We have an inconsistent work-around for this problem. Pre-pend the ticket subject with On-Hold: or On-Hold: Reason, then the rest of the subject. Yes, this is manual and no, it still doesn't solv...
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Adding a +1 to see when we can get this enabled. Per our concern: when sharing an explore dashboard with users that include full and lite agents, lite agents are notified, click the link and are g...
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Touching up this thread to see if the Zendesk product team has any thoughts on this dilemma.
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Freshening up this thread to see if there may be uptake of this feature request into the product. Again, from what I can tell, it should be a really easy modification.
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Just touching-up on this thread since the last official update was in April this year mentioning the beta, but nothing thereafter. Since this was critical to our business, we bought the Carbon Cop...
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Ok, registered the new topic: https://support.zendesk.com/hc/en-us/community/posts/360004389367-Communicating-with-users-about-internal-comments-vs-public-comments-from-email-replies
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One more suggestion: maybe we could have a function that Zendesk adds whereby if a user replies into a ticket and is not either a cc: or requester contact (e.g. emailed a distribution list and the ...