Greg Bakken
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Recent activity by Greg Bakken-
Embedding a ticket list into a dashboard in Explore
I have a simple question which I figure somebody has solved, but I am not able to find easily... In the new Explore application, I built a dashboard which shows a few charts of ticket volumes by qu...
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Communicating with users about internal comments vs. public comments from email replies
https://support.zendesk.com/hc/en-us/community/posts/360000894848-How-can-an-end-user-add-an-internal-note-to-a-ticket- Please review the thread above. We need to be able to notify users who sub...
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Adding ability to restrict views to tickets updated by end user
Currently today, in Zendesk views, you can add the column for last updated by and the value is either "End User" or "Agent" . This is helpful and we are currently using this, but... What we are loo...