Michael Hoyte
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Activity overview
Latest activity by Michael Hoyte-
Michael Hoyte commented,
Hi Brett, thanks for that, I've looked at the link, no I hadn't seen that one but have seen similar and it doesn't really answer my question as I just want to keep reminding the assignee every x da...
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Michael Hoyte commented,
Great article, but, I setup an automation to notify the assignee if there were no updates for x days using the hours since update IS x, all good so far, agents have said they find the notifications...
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Michael Hoyte commented,
You'll have to contact them then I guess. I didn't apply favoring to wait for it to be available to everyone so don't know how they respond to an application. You would think you would get a respon...
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Michael Hoyte commented,
I think the option is only available if you have registered to be part of the beta testing of it, it is not publicly available yet.
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Michael Hoyte commented,
We strip the CCs from tickets whenever they are updated due to having notifications go out when they shouldn't without the agent realising so this new functionality is a pain for us. Having the abi...
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Michael Hoyte commented,
This is also a problem for us, I have setup the macro which works but it is wasting agents time having to run the macro in Zendesk, copy the code, delete the code in Zendesk then paste it into the ...