Michael Hoyte
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Total activity27
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Last activity
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Activity overview
Latest activity by Michael Hoyte-
Michael Hoyte commented,
Hi Kay, Thanks again for your replay and confirming that what we have tried won't work, we can scrap that now :-) Yes it looks like redirect is the answer doesn't it. Thanks
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Michael Hoyte commented,
Hi Kay, Thanks for your reply, we have already changed our CNAME records as you suggest but with www. in front you get diverted to the Oops! This help centre no longer exists page. These were chang...
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Michael Hoyte commented,
Hi All, We have just bumped into this. Not even multiple domains but as Brian said if a customer just adds "www." in front then it doesn't work :-( We have just merged with another company and so ...
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Michael Hoyte commented,
You'll have to contact them then I guess. I didn't apply favoring to wait for it to be available to everyone so don't know how they respond to an application. You would think you would get a respon...
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Michael Hoyte commented,
I think the option is only available if you have registered to be part of the beta testing of it, it is not publicly available yet.
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Michael Hoyte commented,
We strip the CCs from tickets whenever they are updated due to having notifications go out when they shouldn't without the agent realising so this new functionality is a pain for us. Having the abi...
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Michael Hoyte commented,
This is also a problem for us, I have setup the macro which works but it is wasting agents time having to run the macro in Zendesk, copy the code, delete the code in Zendesk then paste it into the ...