Matt

1. Community
2. Explore Q&A
3. Migrating Explore Data to Redshift and Looker

Thanks Chandra!

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• Matt
• Created October 06, 2020 02:41
• 0 votes

1. Community
2. Guide Q&A
3. How can I find a total word count for my Guide instance?

Thanks Nicole!  Yeah, an estimate makes sense. I'm just curious to know what that API query looks like.

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• Matt
• Created July 27, 2020 21:44
• 0 votes

1. Community
2. Explore Q&A
3. Easy Way to Calculate Average Public Comments Per Agent Per Month?

Thanks, Hillary!

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• Matt
• Created July 09, 2020 02:39
• 0 votes

1. Community
2. Explore Q&A
3. What does YOUR support dashboard in Explore look like?

Thanks, Hillary!

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• Matt
• Created May 13, 2020 18:29
• 0 votes

1. Community
2. Support Q&A
3. Zendesk Round Robin App vs. Playlist Ticket Assignment App

Hi Nils, That's very helpful, thanks! I was interested in trying a round robin approach to see if it might increase agent speed. I'm not seeing particular trends of agents avoiding tickets. I'm rea...

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• Matt
• Created May 04, 2020 17:58
• 0 votes

1. Community
2. Explore Q&A
3. What does YOUR support dashboard in Explore look like?

Thanks so much, Nicole!

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• Matt
• Created May 04, 2020 17:55
• 0 votes

1. Community
2. Explore Q&A
3. Explore Consultants?

Thanks everyone!

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• Matt
• Created April 30, 2020 15:59
• 0 votes

1. Community
2. Explore Q&A
3. Tracking Tags w/ Rising Volume

Brilliant. Thanks, Graeme!

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• Matt
• Created December 04, 2019 20:13
• 0 votes

1. Community
2. Feedback on Support
3. Hide customer satisfaction results from agents view

One more voice in favor of this feature. Thanks!

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• Matt
• Created October 04, 2019 18:30
• 0 votes

1. Guide
2. ...
3. Guide basics
4. About Help Center end user search

Hello! Is there a way to see search insights for a specific cohort of people? My use case is that I'd like to see search insights only for our agents rather than the aggregate of agents and end use...

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• Matt
• Created August 27, 2019 00:33
• 3 votes