
Matt
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Last activity
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Recent activity by Matt-
Thanks Chandra!
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Thanks Nicole! Yeah, an estimate makes sense. I'm just curious to know what that API query looks like.
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Thanks, Hillary!
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Thanks, Hillary!
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Hi Nils, That's very helpful, thanks! I was interested in trying a round robin approach to see if it might increase agent speed. I'm not seeing particular trends of agents avoiding tickets. I'm rea...
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Thanks so much, Nicole!
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Thanks everyone!
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Brilliant. Thanks, Graeme!
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One more voice in favor of this feature. Thanks!
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Hello! Is there a way to see search insights for a specific cohort of people? My use case is that I'd like to see search insights only for our agents rather than the aggregate of agents and end use...