Matt

1. Community
2. Explore Q&A

I'm just curious to see what everyone's set up looks like. I hope we can use this as a forum to learn from each other and to brag about our beautiful dashes.

• Matt
• Edited April 28, 2020 14:21
• 59 followers
• 18 comments
• 4 votes

1. Community
2. Support Q&A

Does anyone have any personal experience with the Playlist app vs. the Round Robin app? It looks like the UI is prettier and there are a few more options in terms of notifications but on Playlist, ...

• Matt
• Edited April 30, 2020 15:58
• 6 followers
• 2 comments
• 1 vote

1. Community
2. Explore Q&A

Is there such a thing as an Explore consultant? I'm interested in having someone evaluate and rebuild some of our dashboards.    

• Matt
• Created April 28, 2020 17:43
• 5 followers
• 5 comments
• 1 vote

1. Community
2. Support Q&A

Hello! I'm having trouble with a macro. I've been unable to save it due to a Liquid syntax error. I want to check a ticket field to see if the requester someone entered their name. If they didn’t, ...

• Matt
• Created April 04, 2020 20:45
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Explore Q&A

Hello! I'm trying to build a query that will help me identify emergent issues by showing me the tags with the biggest % jump, week over week.I tried creating a custom metric to get me the % change:...

• Matt
• Created December 03, 2019 22:52
• 4 followers
• 2 comments
• 1 vote

1. Community
2. Explore Q&A

Hello! Has anyone moved your analytics from Explore to Redshift and, eventually, Looker?  We seem to have everything in Redshift, but we're running into some stumbling blocks recreating certain met...

• Matt
• Created October 05, 2020 20:40
• 3 followers
• 3 comments
• 0 votes

1. Community
2. Guide Q&A

I'm trying to get an estimate on translation services and I'd like to pull the total word count for all the articles in my Help Center.  I don't think there's any way to do this easily but I'm sure...

• Matt
• Created July 24, 2020 17:34
• 3 followers
• 3 comments
• 0 votes

1. Community
2. Explore Q&A

I'm trying to set up a dashboard for forecasting and I'm having trouble getting a clean metric for the average number of public comments per agent per month. Thanks so much for any help you can give!

• Matt
• Created July 08, 2020 22:52
• 2 followers
• 2 comments
• 0 votes

1. Community
2. Support Q&A

Hi! Our users are navigating to our Zendesk Help Center from our app. Is there a way to capture a user's ID from our app and include it in a Zendesk ticket?   Thanks!

• Matt
• Created March 05, 2018 19:47
• 4 followers
• 3 comments
• 0 votes