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Mark Moran

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Latest activity by Mark Moran
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    Mark Moran commented,

    This also something we are experiencing However, our customers are saying that it generally happens when they lock their phone screen, The session then ends      

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    Mark Moran created a post,

    Pre-chat Form Customization

    Answered

      Is there a way what we can add more layers to our pre-chat form     eg       if customer chooses "general" department       ...

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    Mark Moran created a post,

    Multiple accounts under 1 Zendesk user

    Hi  We have a CRM that allows a customer to have 1 email address but under that email address can have multiple accounts Eg Broadband and a mobile phone These are treated as 2 separate accounts in ...

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    Mark Moran commented,

    How do we manage a customer with multiple services but only has 1 email address A use case in the telco world is - a customer has a broadband service at home and a broadband service in a holiday ho...

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    Mark Moran commented,

    Thanks for your reply  Can we look to get this function added as I can think of various use cases for this? What is your suggestion on how to display submit a request, we have various fields in our...

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    Mark Moran created a post,

    Adding comments from triggers

    I want to be able to add internal comments from triggers   Use case 1 - submit a request is received. I want to add an internal note to make it easier for our agents to see and to set out the next ...

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    Mark Moran commented,

    Hi we have various use cases for this  I Put simply we want to outline the next steps for the agent to take in the comments section I would have thought it would be straight forward to add this fea...

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    Mark Moran created a post,

    Pre chat form edits for non admin users

    Answered

    Hi  Are you looking at releasing the ability to allow Non-Admin users the ability to edit the pre-chat form Currently, ONLY Admins of Zendek can update this. I created a custom role for management,...

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    Mark Moran commented,

    Can I use skills-based routing in conjunction with departments and procactive chats? For example, I want a dedicated agent to ONLY handle proactive chats on our sales pages.  This means I dont not ...

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    Mark Moran commented,

    Any update of this Zendesk, this is still an ongoing issue??? We need the ability to be able to end chat for the customer