Mark Moran

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Recent activity by Mark Moran Recent activity Votes
  • Pre-chat Form Customization


      Is there a way what we can add more layers to our pre-chat form     eg       if customer chooses "general" department       ...

  • Multiple accounts under 1 Zendesk user

    Hi  We have a CRM that allows a customer to have 1 email address but under that email address can have multiple accounts Eg Broadband and a mobile phone These are treated as 2 separate accounts in ...

  • Adding comments from triggers

    I want to be able to add internal comments from triggers   Use case 1 - submit a request is received. I want to add an internal note to make it easier for our agents to see and to set out the next ...

  • Pre chat form edits for non admin users


    Hi  Are you looking at releasing the ability to allow Non-Admin users the ability to edit the pre-chat form Currently, ONLY Admins of Zendek can update this. I created a custom role for management,...

  • Pasting images in guide

    Hi is anyone else having issues pasting images into guide articles    The image will paste but then once I preview in help centre does not display Below is the image displayed