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Donna Askew

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Latest activity by Donna Askew
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    Donna Askew created a post,

    Extra check on CC's

    Hi all, We are looking to put in an extra security measure - if a CC email address is added to a ticket where the domain is not part of the list for the Organization or part of our own organization...

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    Donna Askew commented,

    Hi, We would like to record our client information that we gather through tickets and update our SalesForce CRM system with that data.  The advanced features mention: Salesforce Contact/Lead to Z...

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    Donna Askew commented,

    Yes thanks, this looks like what I was trying to do.  I'll try it out.

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    Donna Askew created a post,

    [Request]:Agent work time on a ticket

    Hi, I'm trying to measure the time a ticket is spent in the 'New' and 'Open' statuses - that is awaiting an action from our agents. Ideally I would then report on this per month as average time spe...

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    Donna Askew created a post,

    Ability to disable emails to CC's

    Hi, My current situation is that I am setting up Zendesk and although allowing support tickets from emails to come into Zendesk, we are not replying to users via Zendesk, (all being done via email)...