Donna Askew
- Total activity 16
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Activity overview
Latest activity by Donna Askew-
Donna Askew created a post,
Extra check on CC's
Hi all, We are looking to put in an extra security measure - if a CC email address is added to a ticket where the domain is not part of the list for the Organization or part of our own organization...
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Donna Askew commented,
Hi, We would like to record our client information that we gather through tickets and update our SalesForce CRM system with that data. The advanced features mention: Salesforce Contact/Lead to Z...
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Donna Askew commented,
Yes thanks, this looks like what I was trying to do. I'll try it out.
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Donna Askew created a post,
[Request]:Agent work time on a ticket
Hi, I'm trying to measure the time a ticket is spent in the 'New' and 'Open' statuses - that is awaiting an action from our agents. Ideally I would then report on this per month as average time spe...
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Donna Askew created a post,
Ability to disable emails to CC's
Hi, My current situation is that I am setting up Zendesk and although allowing support tickets from emails to come into Zendesk, we are not replying to users via Zendesk, (all being done via email)...