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Marcel Artner

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Latest activity by Marcel Artner
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    Marcel Artner created a post,

    Knowledge Capture App - Settings

    Hallo Zendesk Community, warum ist es in der App Knowledge Capture App von Zendesk nicht möglich, dass auch der Text vom Ticket übernommen wird, sondern anhand der Vorlage der KB nur in die vorgetr...

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    Marcel Artner created a post,

    General Signature for all Agents

    Hello, is there any solution for creating a signature for all support agents. In "settings" -> "agents" there is only a text-field for the signature. Is there any possibility to create a signature ...

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    Marcel Artner commented,

    Hello Ifra, thanks for your fast response!   Am i wrong or is your article only for Zendesk Insights?   Zendesk Explore, our new analytics software, is replacing Insights. Most customers who purcha...

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    Marcel Artner created a post,

    Option to send Dashboards to an single Agent

    Completed

    Hello, it would be great, if there would be a option to send a Dashboard to a single Agent automatic per E-mail and not only to a Support Group.   Thanks in Advance.   Best Regards, Marcel Artner