Agnieszka Kulpinska
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Total activity9
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Last activity
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Activity overview
Latest activity by Agnieszka Kulpinska-
Agnieszka Kulpinska commented,
Hi, Jason. We were removing agents from one IVR-group to create the overflow for that particular IVR-line. Unfortunately, Overflow was also done for the remaining 3 other IVR-groups we have, which ...
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Agnieszka Kulpinska commented,
Hi, I like the Overflow option but is it possible to configure it in a way, that only calls to a certain IVR group will be routed to the external phone number, not all calls we get if everyone is b...
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Agnieszka Kulpinska commented,
Hi, Why are we learning that there are costs for routing as well (still trying to figure it out, how you calculate it as it is as clear as mood) or to be hones, why it nowhere says that this is Ze...
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Agnieszka Kulpinska commented,
Hi, it says in the guide here "Conditions for agents affect ticket fields that appear in the agent interface in Support. Conditions for end users affect ticket fields in forms that appear in the He...
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Agnieszka Kulpinska commented,
Hi, Nicole, yes, we did customised it too.
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Agnieszka Kulpinska commented,
I'd love to learn, how Zendesk helped Inna - I got the same issue and query.