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Dan Cooper

  • Total activity 32
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Activity overview

Latest activity by Dan Cooper
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    Dan Cooper commented,

    I love this idea.  Zendesk has the field descriptions available for the help center side of the form, but the agent side doesn't include this type of context that can be extremely valuable with mor...

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    Dan Cooper commented,

    Hello,  I can confirm that our instance has over 500 agents.  I'm not aware of any upper limit in an instance for agents. Do you happen to have a source for where you saw this limitation?

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    Dan Cooper commented,

    I'm curious as to what your forwarding rule looks like.  If the forward looks like it is coming from Agent1 then they wouldn't get the email as Support doesn't send emails to someone that is alread...

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    Dan Cooper created a post,

    Merged Tickets UX Improvements

    We recently ran into a scenario where we needed to merge several tickets together, but one ticket from another end user slipped in.  Before we noticed that CC's had been added to the remaining tick...

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    Dan Cooper commented,

    If I remember correctly, we used to be able to see the raw email in the past, but that seems to have disappeared.  I would love to see that come back too and I've found myself contacting Zendesk su...

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    Dan Cooper commented,

    Our team tried this when the new integration launched and we opted to remove it after seeing that the requester was always going to be the same person (and it wasn't clear who actually created the ...

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    Dan Cooper commented,

    The new submit button has been a little less useful for us with the changes to it's disabled state not being clear. I submitted this feedback in Product Feedback - but would love to see this improv...