aaguilar
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Last activity
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Activity overview
Latest activity by aaguilar-
aaguilar commented,
Can you control the values showing for a ticket field based on what value you selected from another ticket field ? sample: Ticket Field 1, has drop down values A and B Ticket Field 2, has drop...
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aaguilar commented,
Hi Brett, Just following up if you had a chance to review my question/business case? Thaks, Albert
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aaguilar commented,
Hi Brett, I was able to set this up and got the response from an external email (target) go to the internal note. On the Assignee side of things, I created a trigger to notify the assignee that a...
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aaguilar commented,
Hi, Is there a way to exclude the Internal Notes when printing or saving the ticket? Thanks, Albert
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aaguilar commented,
I can't seem to find the requester's email from attributes. Am I looking at the wrong screen?
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aaguilar commented,
Can I have a "Select All" field in a Multi Select? If yes, how? Thanks, Albert
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aaguilar commented,
Hi, How can I set up the translation of a drop down labels/words? I already know how can I set up the translation for the custom field name but I need to translate the drop down words/labels in it ...
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aaguilar commented,
is there a way to translate the words in a drop down?
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aaguilar commented,
if you cc an agent, will he/she get an email notification automatically or a trigger should be set up for that?
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aaguilar commented,
HI, When you set up the ticket sharing, does this mean all the tickets from the Sender's instance will be created (with a new ticket number) in the Receiver's instance? Is it possible to just sha...