Carlos
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Total activity33
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Last activity
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Member since
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Following0 users
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Votes14
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Subscriptions6
Activity overview
Latest activity by Carlos-
Carlos commented,
Please improve chat triggers.I've been reading this request from 2016. Now we are in 2019. How could be almost 4 years after we still requesting this? Thank you!
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Carlos commented,
Hello David and Team. Yes, sometimes is happening to me too. Thank you.
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Carlos commented,
Hi! thank you for your answer. The message should be reassigned to agent in the same department but in other language. Thanks.
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Carlos created a post,
Preview chat
AnsweredIt would be helpful the possibility to have a preview chat before enter to the conversation. Then you can choose if you want to enter or not, or send the message to other department directly.
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Carlos commented,
Hello I'm reading the article and the comments but I'm not sure if I'm understanding well or even if it's possible what I'd like to get. The point is I'd like the users who register in our App can ...
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Carlos commented,
Hello I think the little search bar is not working properly. I've set the tags and I don't know whay the search doesn't work. Could you please check it? Thank you. Here you have an example.
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Carlos commented,
Hi Nicole, well I'm refering to the main message. I have the same problem and I'd like to be notified when a coment is written in an article of the Guide. How to do that? Is there any posibility to...
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Carlos commented,
Hello, I'm sorry to ask again but I don't really understand the pourpose of the solution gave here. So: 1. Someone writes a comment in the article 2. A notification is not received 3. First solutio...
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Carlos commented,
Hola, a parte de la base de conocimientos pública, ¿sería posible crear una base de conocimientos (como una guidelines) interna y privada para que los agentes pudieran consultarla? Sí es posible, ¿...
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Carlos commented,
Hello, I'm not able to resend a french (for example) chat to French agent. Can be done this automatically? I mean, if for example a French person write "Bonjour", is it possible this chat be opened...