
Andrew Moskowitz
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Activity overview
Latest activity by Andrew Moskowitz-
Andrew Moskowitz created a post,
Trigger Management
AnsweredCurrently, triggers are just one huge list. I know that Zendesk has had a tooltip in the past to basically use blank triggers to help categorize them in that list, but are there any plans for a mor...
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Andrew Moskowitz commented,
Thanks for the reply, Jessie.Basically, we have a tag for hacked account and we're trying to find anytime '2fa' was also mentioned. Since our agents will suggest adding 2fa a lot, I don't want to i...
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Andrew Moskowitz commented,
Is there a way to search by only what our users have said? For example, I want to find all results that have a specific tag on the ticket and also a certain string from the user, but I don't want r...