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Andrew Moskowitz

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Activity overview

Latest activity by Andrew Moskowitz
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    Andrew Moskowitz created a post,

    Trigger Management

    Answered
    1. Community
    2. Support Q&A

    Currently, triggers are just one huge list. I know that Zendesk has had a tooltip in the past to basically use blank triggers to help categorize them in that list, but are there any plans for a mor...

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    Andrew Moskowitz commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Zendesk Support search reference

    Thanks for the reply, Jessie.Basically, we have a tag for hacked account and we're trying to find anytime '2fa' was also mentioned. Since our agents will suggest adding 2fa a lot, I don't want to i...

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    Andrew Moskowitz commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Zendesk Support search reference

    Is there a way to search by only what our users have said? For example, I want to find all results that have a specific tag on the ticket and also a certain string from the user, but I don't want r...

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