Andrew Moskowitz

  • Total activity
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
  • Subscriptions

Activity overview

Latest activity by Andrew Moskowitz
  • Avatar

    Andrew Moskowitz created a post,

    Trigger Management


    Currently, triggers are just one huge list. I know that Zendesk has had a tooltip in the past to basically use blank triggers to help categorize them in that list, but are there any plans for a mor...

  • Avatar

    Andrew Moskowitz commented,

    Thanks for the reply, Jessie.Basically, we have a tag for hacked account and we're trying to find anytime '2fa' was also mentioned. Since our agents will suggest adding 2fa a lot, I don't want to i...

  • Avatar

    Andrew Moskowitz commented,

    Is there a way to search by only what our users have said? For example, I want to find all results that have a specific tag on the ticket and also a certain string from the user, but I don't want r...