Tim Shaw
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Total activity37
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Last activity
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Member since
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Following0 users
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Votes24
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Activity overview
Latest activity by Tim Shaw-
Tim Shaw commented,
Completely agree! The vast majority of apps are listed as free but they aren't - they are either a 30 day free trial and then paid or so limited in their functionality that they are unusable. Altho...
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Tim Shaw commented,
Please could Zendesk comment and say whether this is something which could/will be implemented?
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Tim Shaw commented,
This article says: Emails are suspended if Zendesk Support detects they're not from real users. Examples: Suspected spam Automated response emails, including out of office or vacation auto-generat...
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Tim Shaw commented,
Mainly - we have triggers which assign tickets to a group and then agents in that group self-assign. I'd like tickets to be auto-assigned to an agent randomly within that group.
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Tim Shaw created a post,
Can the Web Widget search the entire page (not just the URL) to suggest results?
AnsweredThe web widget currently provides contextual search results based on the page URL, however the URL for our website is only code and doesn't contain page titles. Is it possible for the widget to pro...
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Tim Shaw commented,
Our agents aren't full time - they are general administrators who will spend some of their time answering tickets. Because of the way they work the play button wouldn't achieve the same thing. Not ...
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Tim Shaw commented,
I agree, would be very useful.
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Tim Shaw created a post,
Request: round robin assignment
PlannedIt would be great if Zendesk had an integrated, native feature to auto-assign tickets to agents (at no extra cost) - either round robin or other rule based methods. There are a number of workaround...