Tim Shaw

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2019-06-07

Completely agree! The vast majority of apps are listed as free but they aren't - they are either a 30 day free trial and then paid or so limited in their functionality that they are unusable. Altho...

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• Tim Shaw
• Created June 13, 2019 19:59
• 1 vote

1. Community
2. Feedback on Guide
3. Reset the "Did you find this helpful?" rating for revised articles

Please could Zendesk comment and say whether this is something which could/will be implemented?

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• Tim Shaw
• Created August 02, 2018 16:54
• 1 vote

1. Support
2. ...
3. Tickets
4. Understanding and managing suspended tickets and spam

This article says: Emails are suspended if Zendesk Support detects they're not from real users. Examples: Suspected spam Automated response emails, including out of office or vacation auto-generat...

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• Tim Shaw
• Created February 05, 2018 12:58
• 0 votes

1. Community
2. Feedback on Support
3. Request: round robin assignment

Mainly - we have triggers which assign tickets to a group and then agents in that group self-assign. I'd like tickets to be auto-assigned to an agent randomly within that group.

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• Tim Shaw
• Edited January 29, 2018 10:18
• 0 votes

1. Community
2. Feedback on Support
3. Request: round robin assignment

Our agents aren't full time - they are general administrators who will spend some of their time answering tickets. Because of the way they work the play button wouldn't achieve the same thing. Not ...

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• Tim Shaw
• Created January 22, 2018 09:21
• 0 votes

1. Community
2. Feedback on Guide
3. Reset the "Did you find this helpful?" rating for revised articles

I agree, would be very useful.

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• Tim Shaw
• Created January 21, 2018 17:27
• 1 vote