Tim Shaw
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Recent activity by Tim Shaw-
Can the Web Widget search the entire page (not just the URL) to suggest results?
AnsweredThe web widget currently provides contextual search results based on the page URL, however the URL for our website is only code and doesn't contain page titles. Is it possible for the widget to pro...
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Request: round robin assignment
PlannedIt would be great if Zendesk had an integrated, native feature to auto-assign tickets to agents (at no extra cost) - either round robin or other rule based methods. There are a number of workaround...