Kevin Witt
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Activity overview
Latest activity by Kevin Witt-
Kevin Witt commented,
Hello all, We are trying to report on the number of calls that selected each IVR option. E.g. We had 9 calls to an IVR, 6 customers selected option 1, and 3 selected option 2. I could report on "...
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Kevin Witt commented,
I have the same problem.... A recent problem ticket had over 600 linked incident tickets, and as the issue was high priority we would have liked to update customers every 1 hour, but it took over ...
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Kevin Witt commented,
+1