Kevin Witt

1. Community
2. User Tips & Tricks
3. Requiring a ticket attachment if a particular dropdown option is selected

A big thank-you to Karen D Snyder, you saved me allot of time with this.  

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• Kevin Witt
• Created October 21, 2019 08:14
• 1 vote

1. Community
2. User Tips & Tricks
3. Requiring a ticket attachment if a particular dropdown option is selected

Sure, a configured as per the article (Except I didn't hide the checkbox at this point so I can see what is happening). I have a drop-down that determines if the attachment is required, with the op...

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• Kevin Witt
• Created October 17, 2019 09:22
• 0 votes

1. Community
2. User Tips & Tricks
3. Requiring a ticket attachment if a particular dropdown option is selected

Great article, but I am having problems with the js.  I get the following error in console "startObserveMutations is not defined". Am I missing something?

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• Kevin Witt
• Created October 17, 2019 08:02
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Hide the Conditional Fields in End User Portal

Have found a workaround to hide the custom fields without an entry. You need to edit the "request_page.hbs" template, so you will need Guide Pro/Ent I guess. Replace: {‌{#each custom_fields}}  <dt>...

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• Kevin Witt
• Created October 04, 2019 13:30
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Hide the Conditional Fields in End User Portal

+1 for this feature.

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• Kevin Witt
• Created October 04, 2019 12:20
• 1 vote

1. Explore
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3. Building queries
4. Metrics and attributes for Zendesk Talk

Hello all, We are trying to report on the number of calls that selected each IVR option.  E.g. We had 9 calls to an IVR, 6 customers selected option 1, and 3 selected option 2.  I could report on "...

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• Kevin Witt
• Created May 02, 2019 14:47
• 0 votes