Kevin Witt
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Last activity
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Activity overview
Latest activity by Kevin Witt-
Kevin Witt commented,
A big thank-you to Karen D Snyder, you saved me allot of time with this.
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Kevin Witt commented,
Sure, a configured as per the article (Except I didn't hide the checkbox at this point so I can see what is happening). I have a drop-down that determines if the attachment is required, with the op...
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Kevin Witt commented,
Great article, but I am having problems with the js. I get the following error in console "startObserveMutations is not defined". Am I missing something?
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Kevin Witt commented,
Have found a workaround to hide the custom fields without an entry. You need to edit the "request_page.hbs" template, so you will need Guide Pro/Ent I guess. Replace: {{#each custom_fields}} <dt>...
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Kevin Witt commented,
+1 for this feature.
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Kevin Witt commented,
Hello all, We are trying to report on the number of calls that selected each IVR option. E.g. We had 9 calls to an IVR, 6 customers selected option 1, and 3 selected option 2. I could report on "...
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Kevin Witt commented,
I have the same problem.... A recent problem ticket had over 600 linked incident tickets, and as the issue was high priority we would have liked to update customers every 1 hour, but it took over ...