Jesse Dacumos

CX Operations Manager at Discord

Total activity 13
Last activity October 08, 2018 22:13
Member since September 28, 2017 18:28

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Votes 2
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Activity overview

Latest activity by Jesse Dacumos

Jesse Dacumos commented, September 20, 2018 16:15
@Cyrup AB isn't built into the bot yet, but we have a FR for it over here! https://support.zendesk.com/hc/en-us/community/posts/360004282447-Suggestion-Using-Answer-Bot-or-Knowledge-Base-in-Discord
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- Jesse Dacumos
- Created September 20, 2018 16:15
- 0 votes
Jesse Dacumos commented, August 29, 2018 00:28
Porting Answer Bot into this would be amazing
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- Jesse Dacumos
- Created August 29, 2018 00:28
- 1 vote
Jesse Dacumos commented, August 20, 2018 17:16
Fletcher, When a user replies to the DM and has multiple tickets, the bot will prompt them to choose which ticket they want to respond to.
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- Jesse Dacumos
- Created August 20, 2018 17:16
- 0 votes
Jesse Dacumos commented, November 10, 2017 17:00
Question for those in this thread, in a perfect world, what would you like to see in a Discord<-> ZD integration?
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- Jesse Dacumos
- Created November 10, 2017 17:00
- 0 votes
Jesse Dacumos commented, September 28, 2017 18:42
Ticket notifications in Discord can be easily done via Discord Webhooks! These should walk you through the process: https://support.discordapp.com/hc/en-us/articles/228383668-Intro-to-Webhooks http...
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- Jesse Dacumos
- Created September 28, 2017 18:42
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Jesse Dacumos commented, September 28, 2017 18:28
What would be the best way to work this into a CSAT report? I created the # of tickets by tag metric, but i can't seem to filter by it on a CSAT % report.
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- Jesse Dacumos
- Created September 28, 2017 18:28
- 1 vote