
Jesse Dacumos
CX Operations Manager at Discord
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Total activity11
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Last activity
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Activity overview
Latest activity by Jesse Dacumos-
Jesse Dacumos commented,
@Cyrup AB isn't built into the bot yet, but we have a FR for it over here! https://support.zendesk.com/hc/en-us/community/posts/360004282447-Suggestion-Using-Answer-Bot-or-Knowledge-Base-in-Discord
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Jesse Dacumos commented,
Porting Answer Bot into this would be amazing
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Jesse Dacumos commented,
Fletcher, When a user replies to the DM and has multiple tickets, the bot will prompt them to choose which ticket they want to respond to.
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Jesse Dacumos commented,
What would be the best way to work this into a CSAT report? I created the # of tickets by tag metric, but i can't seem to filter by it on a CSAT % report.