Jesse Dacumos
CX Operations Manager at Discord
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Activity overview
Latest activity by Jesse Dacumos-
Jesse Dacumos commented,
We'd love this functionality too! Our social team often likes to respond on social with gifs/pictures (more twitter than others). We also can't really adopt ZD as our preferred means for social med...
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Jesse Dacumos commented,
@Cyrup AB isn't built into the bot yet, but we have a FR for it over here! https://support.zendesk.com/hc/en-us/community/posts/360004282447-Suggestion-Using-Answer-Bot-or-Knowledge-Base-in-Discord
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Jesse Dacumos commented,
Porting Answer Bot into this would be amazing
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Jesse Dacumos commented,
Fletcher, When a user replies to the DM and has multiple tickets, the bot will prompt them to choose which ticket they want to respond to.
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Jesse Dacumos commented,
Question for those in this thread, in a perfect world, what would you like to see in a Discord<-> ZD integration?
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Jesse Dacumos commented,
Ticket notifications in Discord can be easily done via Discord Webhooks! These should walk you through the process: https://support.discordapp.com/hc/en-us/articles/228383668-Intro-to-Webhooks http...
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Jesse Dacumos commented,
What would be the best way to work this into a CSAT report? I created the # of tickets by tag metric, but i can't seem to filter by it on a CSAT % report.