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Melanie Boudib

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Latest activity by Melanie Boudib
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    Melanie Boudib commented,

    Hi all, Is there a way to restrict an agent to be able to delete tickets, but NOT delete them permanently form the 'Deleted Tickets' view? Thanks.

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    Melanie Boudib commented,

    Hi Jonathan, The workflow would be, once the Escalated checkbox is ticked, the comment/description field would be populated with a macro that could then be edited and saved as an internal note. I k...

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    Melanie Boudib created a post,

    Can a trigger automatically use a macro?

    Answered

    Hi Zendeskers, We are looking to create a trigger that makes a macro populate the ticket field once a certain checkbox-field is 'checked'. Is this possible and if so, how do we set this up? I've ha...