Kim Lake
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Total activity193
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Last activity
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Member since
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Following2 users
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Followed by0 users
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Votes105
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Subscriptions69
Activity overview
Latest activity by Kim Lake-
Kim Lake commented,
+1, required - we need an ability to assign brand visibility to agents
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Kim Lake commented,
agree with the above - we need to have visibility of who is making changes to Guide settings such as permissions, themes, category structure etc - not just article versions.
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Kim Lake commented,
Thanks @Graeme, unfortunately we're not migrated across to Explore yet, so stuck with Insights. Really appreciate your detailed suggestion. I'll give it a brave attempt to adapt your recommendation...
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Kim Lake created a post,
Report tickets multiple end-user comments since last agent comment
AnsweredHi there Does anyone know how I'd go about reporting on tickets where there have been multiple end-user updates which an agent has not yet responded to? Not first reply - I'm looking at subsequent ...
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Kim Lake commented,
HI Amy This approach is the one we'd need: "Find the timestamp for when the ticket first leaves the T2 group as well, then look for public agent comments between the timestamps to and from the grou...
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Kim Lake commented,
HI there Just set this up and it's working a treat - except for one particular use case... can anyone help? I can see in my report that the metric is reading the time from the ticket being assigned...
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Kim Lake commented,
Completely agree with the above comments - not much point being able to do something in the system if we're unable to report on how it's being used. Unfortunately, yet another feature we're probabl...
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Kim Lake commented,
Hi there I didn't see (or may have missed) a response to Raphael's comment last year - can anyone confirm?
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Kim Lake commented,
HI, is there a way to bulk upload the same profile picture for all of our agents (e.g., company logo)
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Kim Lake commented,
HI Jessie Is there nowhere on the ticket that shows the Channel?