Erica Garcia
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Last activity
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Activity overview
Latest activity by Erica Garcia-
Erica Garcia commented,
Madison Davis Sorry for the delay, just getting back to this - so I've reviewed the templates "Managed by" settings and it is showing as all "Managers and Agents". He is an Agent but he is only see...
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Erica Garcia commented,
Hello, Madison Davis, I have a unique issue in our KC app - we have 1 agent who is unable to access the knowledge templates (out of 40 others). Can you help for why that might be occurring for him...
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Erica Garcia created a post,
Ability to trend by year-over-year and current year displaying actuals plus forecast
Providing trending by year over year and current year displaying actuals plus forecast... In this scenario I am using default Tickets: Tickets created by month/year query and trying to add the fore...
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Erica Garcia commented,
What if we wanted to filter by year? Providing trending by year over year and current year displaying actuals plus forecast... In this scenario I am using default Tickets: Tickets created by month...