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Gaëtan Tobie-Echeverria

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Latest activity by Gaëtan Tobie-Echeverria
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    Gaëtan Tobie-Echeverria commented,

    1. Community
    2. Feedback on Explore
    3. Guide Data Analytics in Explore

    hello, with Insight being deprecated, we'd love to see a lot of stuff in a dedicated guide dataset in Explore. Here is our wish list even if we are far from Christmas : number of view per article ...

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    Gaëtan Tobie-Echeverria commented,

    1. Community
    2. Integrations and Apps Q&A
    3. Attachments to Salesforce

    very manual procedures compare to the automated sync. Please strongly consider the need for attachments in the SFDC <> Zd integration.

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    Gaëtan Tobie-Echeverria commented,

    1. Support
    2. ...
    3. Salesforce integration
    4. Setting up Ticket Sync from Zendesk to Salesforce

    hello Anika Rani you mention a workaround for attachments four months ago As a workaround, you could consider having the attachments URL loaded into a custom ticket field, and this URL field can be...

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    Gaëtan Tobie-Echeverria commented,

    1. Guide
    2. ...
    3. Guide basics
    4. About Help Center end user search

    Thank you for the quick answer. I do have a follow-up question: in the widget is it possible to search in the tickets instead / or next to the search for articles ?

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    Gaëtan Tobie-Echeverria commented,

    1. Guide
    2. ...
    3. Guide basics
    4. About Help Center end user search

    hello, any item in the roadmap to get the search of the tickets with the search of the articles ?

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    Gaëtan Tobie-Echeverria created a post,

    Aha! Integration

    1. Community
    2. Support Q&A

    hello Same as Jira integration, I'd like to have tags added to the ticket when it is linked to an Aha ideas or feature. Does anyone have an idea how to do this ? see post regarding Jira: https://su...

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    Gaëtan Tobie-Echeverria commented,

    1. Community
    2. Feedback on Support
    3. Slow saving of ticket updates

    hello, not exactly the same behavior but we experience slowness on the dashboard. It loads slowly and sometimes can take a while to update. I have also try a different browser, I have try the priva...

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    Gaëtan Tobie-Echeverria commented,

    1. Community
    2. Guide Q&A
    3. Notifications on Help Center article comments

    hello, we did not enable comments for articles, so how do I remove the option to follow New Articles and comments

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    Gaëtan Tobie-Echeverria commented,

    1. Support
    2. ...
    3. Users, groups, and organizations
    4. Assuming end-users

    All good. Thank you. if possible, please mention this more clearly in the article.

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    Gaëtan Tobie-Echeverria commented,

    1. Support
    2. ...
    3. Users, groups, and organizations
    4. Assuming end-users

    hello, I have an agent in the teams who has no access to Manage > people menu so she can't assume identity. What do you mean by  "any agent with rights to edit user profiles" .I do not see such opt...

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