Gaëtan Tobie-Echeverria
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Activity overview
Latest activity by Gaëtan Tobie-Echeverria-
Gaëtan Tobie-Echeverria commented,
hello you need to enabled first the section Anybody can submit tickets.
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Gaëtan Tobie-Echeverria commented,
hello, with Insight being deprecated, we'd love to see a lot of stuff in a dedicated guide dataset in Explore. Here is our wish list even if we are far from Christmas : number of view per article ...
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Gaëtan Tobie-Echeverria commented,
very manual procedures compare to the automated sync. Please strongly consider the need for attachments in the SFDC <> Zd integration.
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Gaëtan Tobie-Echeverria commented,
hello Anika Rani you mention a workaround for attachments four months ago As a workaround, you could consider having the attachments URL loaded into a custom ticket field, and this URL field can be...
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Gaëtan Tobie-Echeverria commented,
Thank you for the quick answer. I do have a follow-up question: in the widget is it possible to search in the tickets instead / or next to the search for articles ?
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Gaëtan Tobie-Echeverria commented,
hello, any item in the roadmap to get the search of the tickets with the search of the articles ?
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Gaëtan Tobie-Echeverria created a post,
Aha! Integration
hello Same as Jira integration, I'd like to have tags added to the ticket when it is linked to an Aha ideas or feature. Does anyone have an idea how to do this ? see post regarding Jira: https://su...
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Gaëtan Tobie-Echeverria commented,
All good. Thank you. if possible, please mention this more clearly in the article.
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Gaëtan Tobie-Echeverria commented,
hello, I have an agent in the teams who has no access to Manage > people menu so she can't assume identity. What do you mean by "any agent with rights to edit user profiles" .I do not see such opt...
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Gaëtan Tobie-Echeverria commented,
hello is it in any backlog on product side? will this be part of an Explore Dataset soon ?