Gaëtan Tobie-Echeverria

1. Community
2. User Tips & Tricks
3. Create a Running Backlog for a Specific Customer

perfect. thank you

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• Gaëtan Tobie-Echeverria
• Created July 05, 2018 15:12
• 0 votes

1. Community
2. User Tips & Tricks
3. Create a Running Backlog for a Specific Customer

hello,   I'm having an error on the creation of the new metric. Could you please let me know what I'm doing wrong thank you in advance

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• Gaëtan Tobie-Echeverria
• Created July 05, 2018 12:00
• 0 votes

1. Community
2. Guide Q&A
3. Additional Guide Manager Permissions

hello additionally is it possible as a Guide manager to have only access to Guide ? Right now I connect to Support and have to choose Guide then guide admin to land on the All Articles's page of Gu...

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• Gaëtan Tobie-Echeverria
• Created June 10, 2018 06:22
• 0 votes

1. Support
2. ...
3. Channels
4. Using custom ticket fields and ticket forms with the Web Widget

hello James. my mistake. Indeed the link is at the bottom of the ticket so it works for us. I'll build dedicated automatism best regards

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• Gaëtan Tobie-Echeverria
• Created February 19, 2018 11:38
• 0 votes

1. Support
2. ...
3. Channels
4. Using custom ticket fields and ticket forms with the Web Widget

hi Jessie,I'd like to have the URL where the user is when he contacts us through the widget. The widget is deployed on all my site which contains 1K+ pages. And I don't want to add a custom field a...

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• Gaëtan Tobie-Echeverria
• Created February 16, 2018 11:12
• 1 vote

1. Community
2. User Tips & Tricks
3. Adding a notification banner to your Help Center v2

If the article is behind a section only open to agents and managers then it will not be view-able. => that's it ! thank you it solve my issue

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• Gaëtan Tobie-Echeverria
• Created February 15, 2018 15:38
• 0 votes

1. Community
2. User Tips & Tricks
3. Adding a notification banner to your Help Center v2

hello Jessie, the code is saved and published. This is my live theme :-( No change made on the CSS, I copy paste it at the bottom of the existing css file. Here is the JS piece if it can help. and...

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• Gaëtan Tobie-Echeverria
• Created February 15, 2018 09:55
• 0 votes

1. Community
2. User Tips & Tricks
3. Adding a notification banner to your Help Center v2

hello, Is it working for everybody ( for agent and admin and also for end-user)? I've follow the procedure and install each file so I get the notification banner when I do the preview from Guide in...

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• Gaëtan Tobie-Echeverria
• Edited February 12, 2018 13:45
• 0 votes

1. Support
2. ...
3. Channels
4. Using custom ticket fields and ticket forms with the Web Widget

hello, like Stephan we will need more infos and not in event, like the complete URL from where the client contact us. Thanks in advance for the solution

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• Gaëtan Tobie-Echeverria
• Created February 10, 2018 16:45
• 2 votes

1. Support
2. ...
3. Tickets
4. How can I remove attachments from tickets?

hello where are hosted the attachments ? On zendesk side I guess so why Zendesk does not propose a solution to remove attachments from tickets ?

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• Gaëtan Tobie-Echeverria
• Created November 30, 2017 09:32
• 0 votes