Dan Nightingale

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Latest activity by Dan Nightingale
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    Dan Nightingale commented,

    Thank you for the responses however it still does not show me the time between each interaction step. If the system is able to provide a total responder wait time then I cant see why I cant get the...

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    Dan Nightingale created a post,

    Response time per ticket interaction

     Hi, I've had a look through the various threads trying to find a solution to this but no joy yet. I'm trying to create a report which will show me the time between a ticket being created/updated a...

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    Dan Nightingale commented,

    Hi, Not a lot of our customers have an email address registered with us so we see a very poor response rate. Is it possible to send CSAT though a ticket instead? Thanks Dan