Francois S
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Total activity53
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes17
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Subscriptions18
Activity overview
Latest activity by Francois S-
Francois S commented,
my vote too, after 7 years...
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Francois S commented,
FYI Zendesk, is performing an BETA to solve this issue. I have subscribed to this Beta but didn't received any news about it. Is it active, not active ? I don't know. But you can maybe also Subsc...
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Francois S commented,
Thats good news, ty!
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Francois S commented,
Well for what I'm reading on this community pages it is an expected behavior... Calls are routed only onces to agents if they miss it or decline it, they will never have the call back to them. Th...
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Francois S commented,
That how Servicedesk Call Centers should work indeed! Zendesk is honestly a bad choice for us, since it doesn't do that! If this isn't solved asap we will look for alternatives.
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Francois S commented,
Since Zendesk Talk is buggy and sometimes "callers stays into the queue" for no reason and aren't redirected to agents that are online. (case already created) Can we somewhere see the "callers in q...
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Francois S commented,
yes same issue, after completly remove the app & re-installing it.
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Francois S commented,
Is this app working ? I tried it, but the selected mailbox isn't the default one that I've choosen in the settings... For this user I only want to see the mailbox "support@adms...." Here is the...
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Francois S commented,
Hi Nicole, Victor, Non of my agents has access to the Dashboard "Talk" It is kinda usefull for the agents to see who is online & who isn't & see the call queue... Without giving them the righ...
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Francois S commented,
Still no update on this matter ? Zac solution isn't a solution. It doesn't take into account all previous history.