Francois S
- Total activity 30
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Activity overview
Latest activity by Francois S-
Francois S commented,
Hi All, Is it still not possible to assign to other groups from when the Agent isn't in that specific group ? Because we can bypass that by giving access to all groups to the agents, but its n...
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Francois S commented,
Still no solution for the ownership issue ? This is basic Service Desk delivery, should be standard in zendesk. All the Service management frameworks explains it well to say that ownership has to...
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Francois S commented,
I still not understand why we can't create a view on custom fields & a period for example "this month" This are basics for a Service Desk management. Zendesk can do stuff I will never understand...
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Francois S commented,
Is that thing still not ok ? I was even thinking that it was possible into the past but seems im wrong.
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Francois S commented,
It has no sense that the customisation of the Guide impact the language codes that are defined by Zendesk... The only codes that can being used are the one of Zendesk as far as I know, the only cha...
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Francois S commented,
So what I can understand from it, previously with my professional account I was able to flag the article and then make a self made process of reviewing the documents. Now I'm not able to do this an...
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Francois S commented,
Can the search been activated for the "community" part ? We want to create an internal knowledge base on behalf of the "community", When we do a search, it only searchs in the help center & not in...