Francois S

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Verifying your articles

Is it not possible to verify only the articles that are open for the public ?  I can only select starting from "signed in user", but its everything that is open to public that I want to be sure tha...

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• Francois S
• Created June 14, 2021 08:26
• 0 votes

1. Guide
2. ...
3. Help Center customization
4. How can I edit the labels displayed in the language dropdown menu in my Help Center?

The code is working, but doesn't work with 90% of the supported zendesk languages.Seems that the current_locale.name aren't correct ?  I'm using the naming of this list: https://support.zendesk.com...

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• Francois S
• Edited March 16, 2021 14:40
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center templating cookbook

The Current_local.name trick isn't working.  I'm using this list: https://support.zendesk.com/hc/en-us/articles/203761906-Zendesk-language-support-by-product And for some reason, the rename of the ...

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• Francois S
• Edited March 16, 2021 13:58
• 0 votes

1. Support
2. ...
3. Tickets
4. Is it possible to set a default ticket form for an agent group?

This solution works only when a ticket is triggered ?  Can this contextual workspace not being defined based on the "standard group" of the agent ?  Because for cases that are coming in and not cre...

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• Francois S
• Created March 11, 2021 13:45
• 0 votes

1. Support
2. ...
3. Web Widget
4. How do I change or set the language in the widget on my website?

How can we force the webwidget to look only in 1 language ?  Because this remark says that it looks into all the languages if I understand it correctly... But in zendesk guide we can't give differe...

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• Francois S
• Created February 25, 2021 16:21
• 0 votes

1. Support
2. ...
3. Tickets
4. Can a ticket have multiple assignees at one time?

I can only say that what is said above is correct. Should be standard Zendesk, clearly lack of Service Management knowledge of the Zendesk Team.  Having to deal with "self made" triggers isn't a so...

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• Francois S
• Created January 13, 2021 13:08
• 1 vote

1. Community
2. Feedback on Support
3. Ticket Owner should be standard field

Should be standard Zendesk. This shows the lack of Service knowledge coming from Zendesk...  

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• Francois S
• Created January 13, 2021 13:05
• 0 votes

1. Community
2. Feedback on Support
3. Change sender address when creating a NEW ticket on behalf of the requester

After 6 years still no solution ? 

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• Francois S
• Created January 06, 2021 13:05
• 0 votes

1. Support
2. ...
3. Multiple language support
4. Using dynamic content to translate your ticket fields

Is it possible to add the dynamic content for sending mails to customers in the correct language ?  For example web widget used, FR-BE > So the mail sent to the customer to say the ticket is create...

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• Francois S
• Created January 06, 2021 11:54
• 0 votes

1. Guide
2. ...
3. Host mapping
4. Can I set up another ALIAS record pointed to my existing host mapped Help Center URL?

Any other solution for companies working internationally ? We have a Zendesk Guide for 22 Countries, each country has a different page (language). But the URL redirects only to 1 language, and the ...

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• Francois S
• Created January 05, 2021 14:31
• 0 votes