Joel Buaron

1. Using Support
2. Support workflow
3. Setting up Guided mode (Enterprise)

anyone able to identify how the Guided mode what ticket to show first?   It seems it is the based from creation date or updated date? When I create test tickets (e.g ticket 1, ticket 2, ticket 3) a...

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• Joel Buaron
• Created May 13, 2016 18:14
• 0 votes

1. Using Support
2. Agent guide for Support
3. Using views to manage ticket workflow

Hi,   Not sure if anyone already ask this and my use case is I want to identify how many tickets is assigned to an agent?  So we have a custom view (or you can click on the Agents dashboard) and th...

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• Joel Buaron
• Created April 29, 2016 16:17
• 1 vote

1. Community
2. Guide Product Feedback
3. Provide ability to see who is subscribed/following a section or article in the Help Center

+1 for this feature

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• Joel Buaron
• Created February 23, 2016 01:07
• 0 votes

1. Using Support
2. Agent guide for Support
3. Formatting text with Markdown

anyone able to figure out how to resize the image url? I can link the image and its URL but its too huge so i wonder if there is a way to resize it

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• Joel Buaron
• Created January 19, 2016 02:23
• 0 votes

1. Community
2. Insights and Reporting Q&A
3. Reporting Show Open Problems with # of linked Incidents?

This is really great and if I can mix things up, can I add a Tag to the custom metric so that I can classify the results more?   Something like: SELECT COUNT(Ticket ID) where Ticket Tag = x   The r...

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• Joel Buaron
• Created October 28, 2015 23:37
• 0 votes

1. Community
2. Support Product Feedback
3. Ability to merge organizations [closed for comments]

+1

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• Joel Buaron
• Created July 13, 2015 21:40
• 2 votes