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John

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Latest activity by John
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    John created a post,

    Zendesk Chat Status Not in Explore

    Hi, I would like to see a metric that shows the Chat Zendesk status duration for an agent. This would calculate how many seconds / minutes / hours an agent spent in Online / Away / Invisible status...

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    John created a post,

    How Do I See The Number of Assigned Chats an Agent Has

    Acceptance Rate is a metric my team is interested in improving for our Chat support. Via the ZenDesk Help article "Why is there a discrepancy between accepted and served chats?," ZenDesk defines Ac...

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    John commented,

    Just adding in that I also would find this useful. Specifically, I'd like to see the amount of time an Agent spends Online / Away / Invisible for Chats on any given day.