Jamie Danjoint
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Recent activity by Jamie Danjoint-
I find this is marking cases as answer_bot_solved when the client marks the case as Solved prior to us making the first response (they figured out their answer, but not bc of Answer bot). I'm havin...
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Is there a way to see all files attached to a case in one location, instead of having to scroll through the case and find the attachment on a comment? Thanks!
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Hi Keith, Thanks for the follow up. The issue is that work around requires you to remove your schedule from the phone number settings. If you apply a schedule to a phone number, during non-busin...
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Afternoon, If you use a schedule and apply it to a number, during non-business hours it'll go straight to voicemail. I understand how to update the greeting for the non-business hours voicemail, bu...
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Thank you so much, Neil!!!
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Hi Neil, We're in the same situation. We're a workforce management and payroll software company. During our peak season when customers have federal deadlines approaching, they're willing to wait lo...
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Any advice on when to create multiple forms vs having one form and just using the conditional fields app?
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It's not easy to see (just like the add field link). The Reorder is at the bottom right:
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One thing I struggle with is when a client replies back "thank you". My team always replies back with a "you're welcome" or something along those lines, so although the ticket may have been resolve...