Jamie Danjoint
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Recent activity by Jamie Danjoint-
I have to say, this is one of the missing functions with Zendesk that surprised me the most. It seems like such basic functionality. We have several customers asking why they can't easily and clean...
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I find this is marking cases as answer_bot_solved when the client marks the case as Solved prior to us making the first response (they figured out their answer, but not bc of Answer bot). I'm havin...
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Is there a way to see all files attached to a case in one location, instead of having to scroll through the case and find the attachment on a comment? Thanks!
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Hi Keith, Thanks for the follow up. The issue is that work around requires you to remove your schedule from the phone number settings. If you apply a schedule to a phone number, during non-busin...
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Afternoon, If you use a schedule and apply it to a number, during non-business hours it'll go straight to voicemail. I understand how to update the greeting for the non-business hours voicemail, bu...
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Thank you so much, Neil!!!
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Hi Neil, We're in the same situation. We're a workforce management and payroll software company. During our peak season when customers have federal deadlines approaching, they're willing to wait lo...
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Any advice on when to create multiple forms vs having one form and just using the conditional fields app?
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It's not easy to see (just like the add field link). The Reorder is at the bottom right:
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One thing I struggle with is when a client replies back "thank you". My team always replies back with a "you're welcome" or something along those lines, so although the ticket may have been resolve...