Jamie Danjoint
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Total activity92
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Last activity
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Votes on activity by Jamie Danjoint-
This has been stated by others, but getting in on this vote: We add a private comment to the ticket if there is information about the user or Organisation that the agent should be aware of. We wer...
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I have to say, this is one of the missing functions with Zendesk that surprised me the most. It seems like such basic functionality. We have several customers asking why they can't easily and clean...
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Is there a way to send different notifications for different slack channels? Also can we send notifications directly to users in Direct Messages?
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Afternoon, If you use a schedule and apply it to a number, during non-business hours it'll go straight to voicemail. I understand how to update the greeting for the non-business hours voicemail, bu...
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Any advice on when to create multiple forms vs having one form and just using the conditional fields app?
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One thing I struggle with is when a client replies back "thank you". My team always replies back with a "you're welcome" or something along those lines, so although the ticket may have been resolve...
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Hi all, How do I remove time spent in the Solved Status when reporting on Avg time spent per ticket? My numbers are inflated because someone must have left their browser open and the clock just kep...
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When using the # Tickets Solved metric, if a ticket has been reopened and then marked Solved again, will this show up as 2 tickets solved or 1? Thanks!
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Hi Schuyler, What does your Action statement look like? Here's what we have:
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Hi Ben! I have it for updated as well for tickets created by an Agent and marked as Urgent/High after it is created. It drives awareness of high/urgent tickets to the entire Support team. Works for...