Ashley Doyle
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Total activity38
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes10
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Subscriptions11
Activity overview
Latest activity by Ashley Doyle-
Ashley Doyle commented,
Hi Brett, thanks for your response. I thought this was supposed to be the expected behaviour, however we've had several instances recently where a ticket has been created with CC'd users accounts n...
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Ashley Doyle commented,
Hi Zendesk Community. I'm sorry if this question has been asked elsewhere, but is there a way that a user email in the CC area can be used to automatically create a user if they are from one of the...
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Ashley Doyle commented,
Hi Jennifer/ Zendesk team. The link Using automations to create service level targets leads to a "You're not authorized to access this page" for logged in users, and a login page for users not logg...
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Ashley Doyle commented,
Hi Brian L. The support team are correct, this is a feature - not a bug. If you're trying to manage tickets via Outlook, you're going to have to login to Zendesk at some point to solve/close ticket...
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Ashley Doyle commented,
Thanks for the clarification Ryan. Looks like suspending their profile might be the way to go in this instance. Thanks again for your help :)
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Ashley Doyle commented,
Jon/ anyone else still following this ticket/ anyone in general really: My question is similar to Roman's in that I have a whitelisted domain (whitelisted by being mapped to an organisation), but h...
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Ashley Doyle commented,
Hi Ryan, I've cleared out the whitelist as they're included by default due to domain mapping - however I'm still getting the validation warning when trying to add individual accounts to the blackli...
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Ashley Doyle commented,
Howdy all. Our white/black lists looks (sort of) like this: whitelist: "domain1.com domain2.com domain3.com" (add 6 more) blacklist: "* suspend:user.name@domain3.com" When I click the "save tab" ...
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Ashley Doyle commented,
Thanks for the update Nicole.
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Ashley Doyle commented,
Hi there Avi / Community Team/Support, The link provided at the end of the article (https://support.zendesk.com/entries/22416901-forwarding-email-with-hosted-exchange-using-outlook-macro) links to ...