Juan Salom
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Last activity
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Activity overview
Latest activity by Juan Salom-
Juan Salom commented,
Thanks for the input! I applied the changes, we'll see how it works! Thanks and regards!
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Juan Salom commented,
Hi, sorry for the late answer. What characters should I use to comment those lines? Sorry for the noob question :P
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Juan Salom commented,
Hi Graeme, it's not working either. I tried that and also Select #Tickets Created and similar attributes/metrics, etc with no result. Weird thing is that this simple query I'm attaching shows no r...
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Juan Salom commented,
Thanks! That did the trick. Regards.
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Juan Salom commented,
Hi Jessie, Heather, I'm finally managing to build the reports based in your instructions. Thank you very much.
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Juan Salom commented,
Hi Grame, thanks for the info. I tried this idea with both metrics, but I'm afraid I had no progress. One metric is still giving me correct results, the opposite one still won't give me correct res...
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Juan Salom commented,
Hi, thanks a lot, I'll check it and let you know how it works asap Regards!
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Juan Salom created a post,
Add custom CC
AnsweredHi, I'd like to enable a trigger to allow tickets to add some email addresses that are not linked to any agents or to the requester, is this possible? Thanks.
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Juan Salom created a post,
Disable user's ability to solve tickets
AnsweredHi, we have our client end users solving tickets, but we want this option only to be available to our agents. I can't find any simple way to manage this, could you give me some indication? Thanks.
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Juan Salom created a post,
Custom Metric to show as Key Metric
Hi, I'm working so far so fine with Insights while building our own custom metrics. We need to show the results of some of them as Key Metrics via Widget in our reports, but I'm facing a little p...