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Juan Salom

  • Total activity
    17
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Recent activity by Juan Salom Recent activity Votes

  • Add custom CC

    Answered
    1. Community
    2. Support Q&A

    Hi,  I'd like to enable a trigger to allow tickets to add some email addresses that are not linked to any agents or to the requester, is this possible? Thanks.

    • Juan Salom
    • Created
    • 3 followers
    • 2 comments
    • 1 vote

  • Disable user's ability to solve tickets

    Answered
    1. Community
    2. Support Q&A

    Hi,  we have our client end users solving tickets, but we want this option only to be available to our agents.  I can't find any simple way to manage this, could you give me some indication? Thanks. 

    • Juan Salom
    • Created
    • 4 followers
    • 8 comments
    • 0 votes

  • Custom Metric to show as Key Metric

    1. Community
    2. Insights Q&A

    Hi,  I'm working so far so fine with Insights while building our own custom metrics.  We need to show the results of some of them as Key Metrics via Widget in our reports, but I'm facing a little p...

    • Juan Salom
    • Created
    • 2 followers
    • 4 comments
    • 0 votes