Juan Salom

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Recent activity by Juan Salom Recent activity Votes
  • Add custom CC


    Hi,  I'd like to enable a trigger to allow tickets to add some email addresses that are not linked to any agents or to the requester, is this possible? Thanks.

  • Disable user's ability to solve tickets


    Hi,  we have our client end users solving tickets, but we want this option only to be available to our agents.  I can't find any simple way to manage this, could you give me some indication? Thanks. 

  • Custom Metric to show as Key Metric

    Hi,  I'm working so far so fine with Insights while building our own custom metrics.  We need to show the results of some of them as Key Metrics via Widget in our reports, but I'm facing a little p...