Alan Byrne
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Activity overview
Latest activity by Alan Byrne-
Alan Byrne commented,
Hi, We are in a position where we would like to know that a ticket has been deleted or reinstated. It appears that triggers do not allow you to refer to a status of 'deleted'. If I set up a trigg...
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Alan Byrne commented,
Hi Bryan, I think it's also worth pointing out a further issue with the way currently you have to make multiple API calls to update the ticket, add tags and remove tags. The fact that you have to ...