Jahn Jerenz Bronilla
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Activity overview
Latest activity by Jahn Jerenz Bronilla-
Jahn Jerenz Bronilla commented,
+1 on this one as I myself keeps on duplicating same queries. Hope we can possibly categorize this or atleast have a folder inside explore.
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Jahn Jerenz Bronilla commented,
Have you tried adding attributes "Ticket Tags" then filter it by the tag/s of that special ticket?
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Jahn Jerenz Bronilla commented,
Hi Darren Muizelaar - what's the action of your trigger?
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Jahn Jerenz Bronilla commented,
I don't think that this is generally available in Explore.
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Jahn Jerenz Bronilla commented,
Hi Ginny Carpenter - you may want to check this article.https://support.zendesk.com/hc/en-us/articles/360022184374-Using-result-metric-calculations
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Jahn Jerenz Bronilla commented,
Hi Jo Herbert - you can follow the below to get the desire report. 1. Use Support Product then Ticket Update dataset2. You can either choose "Updates" or "Comments" metric.You can use the Public co...
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Jahn Jerenz Bronilla commented,
Hi Ervin Balazon - if your company is using NPS to measure the customer satisfaction, you can get the reporting in Explore. 1. Click the 4 tile icon (highlighted below) and look for Explore. 2. C...
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Jahn Jerenz Bronilla commented,
Au Finh Saechao - hope they can associate this with chat as well as we are no longer using talk now. Reporting on online time from Chat Dashboard is kinda tedious.
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Jahn Jerenz Bronilla commented,
Hi Au Finh Saechao - is this available for Chat as well? or this is solely for support?Thank youJerenz
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Jahn Jerenz Bronilla created a post,
Customer Satisfaction CSAT Report in Explore
We recently turned on CSAT in Support which replaces our NPS. However, when it comes to reporting we are having 2 sets of report from 2 dataset. 1. CSAT for Chat Alone2. CSAT for Tickets created un...