Jahn Jerenz Bronilla
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Total activity119
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Last activity
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Activity overview
Latest activity by Jahn Jerenz Bronilla-
Jahn Jerenz Bronilla commented,
Hello Fabio Strasser - Thanks for the feedback and I was already able to resolved this the same day I posted it.
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Jahn Jerenz Bronilla commented,
Hi Pedro Farias - you can either create macro to fill out those 2 fields upon saving of the tickets or a trigger that is based on the group owner/assignee.
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Jahn Jerenz Bronilla commented,
Hey Brett Bowser - Ticket was raised on 3 May and I added some comment and sample data on 6 May but up until now I have not heard anything from the team.Hope you can follow this up.
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Jahn Jerenz Bronilla commented,
Thanks Brett Bowser for checking this. Just keen to know if there's any other set up I need to do.
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Jahn Jerenz Bronilla commented,
Hey Rob Stack - I have a question you might have an answer under ticket: 6573162. Thanks!Jerenz
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Jahn Jerenz Bronilla commented,
Hi Bonnie Leib - yes and totally helpful :) Thanks for your help.
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Jahn Jerenz Bronilla commented,
Hi Ian, might as well change the condition of the view instead of "Ticket is Solved" make it "Ticket less than Closed"Hope this help!
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Jahn Jerenz Bronilla commented,
Ian Herrick - not this one mate.There's another chat help you can get from the Zendesk Support page itself. 1. Click the icon on top2. Click "Help" 3. Then "Get Help"4. Then choose what type of su...
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Jahn Jerenz Bronilla commented,
Are you exporting data from Explore or Insights?
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Jahn Jerenz Bronilla commented,
You can also try to use the Zendesk Chat via support.