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Jahn Jerenz Bronilla

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Activity overview

Latest activity by Jahn Jerenz Bronilla
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    Jahn Jerenz Bronilla created a post,

    Exporting Agent Role Only in Zendesk

    Hi Team - how can I export list of Agent only role in explore and their respective group?  Already check similar post like below:https://support.zendesk.com/hc/en-us/articles/224736828-How-to-expor...

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    Jahn Jerenz Bronilla created a post,

    Ticket Management

    Hi Team, Can you kindly share to me how to you manage ticket on your company or group? We are currently exploring in improving our ticket management.1. How to do reassign ticket to another group (e...

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    Jahn Jerenz Bronilla commented,

    Hi Tom Skjönsberg -  we are also getting the data from there however, it's kinda tedious.  Hope that Zendesk Team can add this attribute in explore for easier reporting.

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    Jahn Jerenz Bronilla commented,

    Hi Ben Van Iten, I already have the report for good and bad satisfaction rating but I can't seem to find the satisfaction comment. Can you help me on this one please? Thanks! Jerenz

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    Jahn Jerenz Bronilla commented,

    Nicole S. - Community Manager - Can't seem to find an article on how to use Knowledge Base Search for chat?

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    Jahn Jerenz Bronilla commented,

    Hey Jacob J Christensen - Cloudhuset A/S Still no luck mate   I am 100% sure that we do have Satisfaction Comment given that we have tested it before implementing. There's no problem in extracting ...

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    Jahn Jerenz Bronilla commented,

    Hello Team - is there a way we can have a raw report of the highlighted report below? We understand that number of Chats are present in Explore but the Page Views, Total Visit, and Unique Visitors...

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    Jahn Jerenz Bronilla commented,

    Hey Brett - Community Manager I just mirrored it exactly to Jacob J Christensen - Cloudhuset A/S, example. His Dataset: My dataset: Please let me know if I missed anything on the data set.  

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    Jahn Jerenz Bronilla commented,

    Hi Jacob J Christensen - Cloudhuset A/S, Apprently still no result mate. I am really keen to get the CSAT Feedback.  

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    Jahn Jerenz Bronilla commented,

    Hi Jacob J Christensen - Cloudhuset A/S, You mean I will be getting the Chat Rating via Chat Engagement dataset then the comment will be from Ticket Update? Is there a way we can incorporate this r...