Ben Van Iten
- Total activity 265
- Last activity
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Activity overview
Latest activity by Ben Van Iten-
Ben Van Iten created an article,
How can I determine which of my users have received a proactive Chat message?
Question How can I tell which of my users have received a proactive Chat message while on the Chat dashboard? Answer When viewing the Visitors tab on your Chat dashboard, the customers on your web...
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Ben Van Iten created an article,
My Chat trigger will not save
Issue Symptoms When I try to save my chat trigger, I receive a message stating it was saved successfully. However, I don't see it on the list of active triggers. Resolution Steps Try refreshing yo...
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Ben Van Iten created an article,
My Chat trigger that is targeting repeat visitors is not working
Issue Symptoms I have a Chat trigger that sends a specific message, or takes another action, when a repeat visitor interacts with my Chat widget. The trigger does not fire as often as I think it sh...
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Ben Van Iten created an article,
Do I need to disable Answer Bot to allow proactive Chat trigger messages to send?
Question Do I need to disable Answer Bot for the Web Widget in order to allow proactive Chat trigger messages to send to my customers? Answer Depending on your use case, you should not need to disa...
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Ben Van Iten commented,
Hi Jennifer, I'm sorry to hear that you are running into this! I see the ticket you submitted as well and just took a look at the CSV file. In your account, could you tell me what kind of fields t...
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Ben Van Iten created an article,
Can a proactive chat trigger message include a hyperlink?
Question When sending an automatic proactive chat to a user, can I include a hyperlink? Answer You are able to include a properly formatted URL (www.zendesk.com for example) but there is not an op...
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Ben Van Iten created an article,
Can a chat trigger fire based on how long a chat has been active?
Question Can a chat trigger fire based on how long a chat has been active? Answer There are no conditions that reference how long a chat has been active. However, you can have the trigger run base...
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Ben Van Iten commented,
Hi Zach Devore, My apologies for the delay here. It looks like you already got some help from Bennett on this via chat. Please feel free to reach out in that ticket if you have further questions!
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Ben Van Iten commented,
Hi Sanusi, I hope you don't mind that I'm responding in English. We do not currently have any known issues with passwords failing. I would recommend trying to log in after clearing your cache/cooki...
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Ben Van Iten created an article,
Bulk import error: "Failed to process row. Import aborted."
Issue Symptoms When I attempt to do a bulk import of users with a CSV file, I receive an error that states Failed to process row. Import aborted. Resolution Steps This error occurs because of an is...