Ben Van Iten
- Total activity 16
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 3
- Subscriptions 9
Activity overview
Latest activity by Ben Van Iten-
Ben Van Iten created an article,
How do my customers view their ticket history?
Question How do my customers view their ticket history? Answer Your customers can view their tickets while signed into Guide under from the My Activities page of their profile. For more on this t...
-
Ben Van Iten commented,
Hi Teppo! So if you are not on the Professional or Enterprise plan you can export your ticket data using our API. This document is a good start on this: https://support.zendesk.com/hc/en-us/article...
-
Ben Van Iten commented,
Hi Luke! I would imagine that the remaining tickets that are not accounted for, are tickets that are created in the agent interface. As you noted, this is one of the possible kinds of tickets that ...
-
Ben Van Iten commented,
Hi Andy! If you navigate to the default ticket form you should be able to associate this with any brands that you'd like, and leave it off from any brands that you don't want it to pop up for. Thi...