Ben Van Iten
- Total activity 47
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 3
- Subscriptions 28
Activity overview
Latest activity by Ben Van Iten-
Ben Van Iten commented,
Hi Chad, As long as you have "Agent confirmation when forwarding?" checked under Admin > Channels > Talk the expected behavior is to route the call to the next available agent and respect your set...
-
Ben Van Iten commented,
Hi Yaro! Do your agents assign the tickets to themselves when they submit that first response? If so, the conditions you could use would be: Status is OpenAssignee is - This way the view only captu...
-
Ben Van Iten created an article,
Why do I see an "operation_canceled" error while building my query?
Question Why do I see an operation_canceled error while building my query in Explore? Answer This error occurs when the attribute you added to the Explosions panel has exceeded the 30 value limit...
-
Ben Van Iten commented,
Hi Jens!If your end-users are authenticating through Zendesk, there wouldn't be an option for a token based system. However if you were to authenticate users via an SSO you would basically be passi...
-
Ben Van Iten created an article,
Can I use the Chat SDK and the Answer Bot SDK together?
Question Can I use the Chat SDK and the Answer Bot SDK together? Answer These two SDKs are not compatible at this time. It is possible to build your own chatbot using the conversions API.
-
Ben Van Iten created an article,
Is there a limit on the number of light agent seats included with the collaboration add-on?
Question Is there a limit on the number of light agent seats included with the collaboration add-on? Answer No, there are no limits. If you'd like to read more about this feature, see understand...
-
Ben Van Iten created an article,
Is there a way for admins to log agents out of Chat?
Question Is there a way for administrators to end agent sessions for Chat? Answer No, administrators can't log agents out of Chat. As a workaround, administrators can set up idle timeouts for ina...
-
Ben Van Iten created an article,
What happens to customers when the chat limit is reached?
Question What happens to customers who initiate a chat when the chat limit is reached? Answer When the chat limit is reached, end users remain in the queue and are notified of their position (see...
-
Ben Van Iten created an article,
Why does the Out of Office app assign a ticket back to the original agent when they are out of the office?
Question Why is the Out of Office app assigning a ticket back to the original agent when they are out of the office? Answer When the Out of Office app reassigns a ticket, the default behavior is ...
-
Ben Van Iten created an article,
How do I change the date format in the end user portal to the actual date?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a ...