Ben Van Iten
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Total activity543
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes10
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Subscriptions254
Activity overview
Latest activity by Ben Van Iten-
Ben Van Iten commented,
Hi Nick, I'm sorry for the delay. 1. Is this issue still occurring?2. Could you tell me the error your customers are receiving? Thanks!
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Ben Van Iten commented,
Hi Greg, Triggers are only able to look at the current ticket in question, therefore unfortunately it isn't possible to use this functionality to evaluate how many tickets a customer has submitted ...
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Ben Van Iten commented,
Hi Amit, My apologies for the delay in our response here. Could you tell me which SLA types you are trying to use (First Reply Time, Next Reply Time, etc) so I can get a better idea of any possible...
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Ben Van Iten commented,
Hi Aditya, The first thing I would do is add the groups you want to use, as you will not be able to map users to a group that does not exist already. Then from there, when you import agents you hav...
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Ben Van Iten commented,
Hi Fran, Thanks for the clarification. I don't think an SPF record would be appropriate in this case. Usually when this comes up, the email domain that is receiving the email has a rule in place th...
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Ben Van Iten commented,
Hi Paul, Thanks for the feedback. We have an individual article that covers the difference between these two but I think you're right that this article could point to it to make this process easier...
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Ben Van Iten commented,
Greetings, We do not have any out of the box functionality that would accomplish this exactly. If I'm understanding your use case correctly though, it might be worth considering using external emai...
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Ben Van Iten commented,
Hi Fran, Thanks for clarifying. Could you clarify what kind of emails you are referring to? I think that will help me understand the use case here a little better. Are they notifications of offline...
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Ben Van Iten commented,
Hi Fran, I would recommend consulting these resources: How to configure your network for Zendesk Chat? Configuring your firewall for use with Zendesk Please let us know if you have any further ques...
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Ben Van Iten commented,
Hi Annelies Schueler, The email address that you sign up for an account with should be a personal address that only you can access, and because of this Zendesk doesn't allow addresses with prefixes...