Ben Van Iten
- Total activity 38
- Last activity
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Activity overview
Latest activity by Ben Van Iten-
Ben Van Iten created an article,
Can I use the Chat SDK and the Answer Bot SDK together?
Question Can I use the Chat SDK and the Answer Bot SDK together? Answer These two SDKs are not compatible at this time. It is possible to build your own chatbot using the conversions API.
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Ben Van Iten created an article,
Is there a limit on the number of light agent seats included with the collaboration add-on?
Question Is there a limit on the number of light agent seats included with the collaboration add-on? Answer No, there are no limits. If you'd like to read more about this feature, see understand...
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Ben Van Iten created an article,
Is there a way for admins to log agents out of Chat?
Question Is there a way for administrators to log agents out of Chat? Answer No, administators can't log agents out of Chat. As a workaround, administrators can set up idle timeouts for inactive ...
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Ben Van Iten created an article,
What happens to customers when the chat limit is reached?
Question What happens to customers who initiate a chat when the chat limit is reached? Answer When the chat limit is reached, end users remain in the queue and are notified of their position (see...
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Ben Van Iten created an article,
Why does the Out of Office app assign a ticket back to the original agent when they are out of the office?
Question Why is the Out of Office app assigning a ticket back to the original agent when they are out of the office? Answer When the Out of Office app reassigns a ticket, the default behavior is ...
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Ben Van Iten created an article,
How do I change the date format in the end user portal to the actual date?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a ...
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Ben Van Iten created an article,
Can I automatically assign a ticket to the first responding agent?
Question Can I automatically assign a ticket to the first responding agent? Answer Team, Professional, and Enterprise plans include a default trigger called Auto-assign to the first email respondi...
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Ben Van Iten created an article,
Can I limit the tags that my agents can use in tickets?
Question Can I limit the tags that my agents can use in tickets? Answer Agent tag permissions are all-or-nothing in Zendesk Support by default. However, the Tag Locker app allows you to limit acce...
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Ben Van Iten created an article,
Why am I unable to locate certain tickets within the customer context tab?
Question Why am I unable to locate certain tickets within the customer context tab? Answer Customer context omits archived tickets. For information about customer context, see Viewing customer con...
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Ben Van Iten created an article,
How do my customers view their ticket history?
Question How do my customers view their ticket history? Answer Your customers can view their tickets while signed into Guide under from the My Activities page of their profile. For more on this t...