Ben Van Iten
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Total activity607
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes26
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Activity overview
Latest activity by Ben Van Iten-
Ben Van Iten created an article,
Help Center is displaying random languages
Issue symptoms Agents and end users are reporting that when they navigate to the Help Center, they see the articles in a seemingly random language that they did not intend. Resolution steps The bro...
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Ben Van Iten created an article,
My dashboard bookmark is applying to all tabs
Issue symptoms My dashboard bookmark is applying to all tabs and I would like it to only apply to one. Resolution steps When applying a data or time filter to an interactive widget, there is a chec...
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Ben Van Iten created an article,
How do I save the state of my dashboard?
Question When I access my dashboard I want certain filters to be automatically present every time. How do I do this? Answer This is done with the bookmarks feature in Explore. With bookmarks you ar...
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Ben Van Iten created an article,
Is it possible to export only users who have open tickets?
Question Is it possible to export a list that includes only users that have open tickets? Answer It is not possible to export a list of users who have open tickets from Support. You can do so from ...
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Ben Van Iten created an article,
Explore recipe: List of users with open tickets
This recipe will demonstrate how to generate a list of users who have open tickets in your account. What you'll need Skill level: Beginner/Average/Advanced Time required: 5 minutes Data sourc...
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Ben Van Iten created an article,
Can I report on how many texts are sent by my agents?
Question Can I report on how many texts are sent by my agents? Answer It is not possible in Explore to specifically report on how many texts are sent by agents through the interface. However, if yo...
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Ben Van Iten created an article,
Do deleted brands remain in Explore queries?
Question I am planning on deleting some brands. Will the brands still show up in Explore or will they revert to the default brand? Answer Deleted brands will still show up in applicable queries and...
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Ben Van Iten created an article,
There is a discrepancy between Explore and a third party reporting tool
Issue symptoms There is a large discrepancy between Explore and a third party reporting tool that our company uses. Resolution steps Zendesk is not able to troubleshoot third party reporting tools...
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Ben Van Iten created an article,
I created a new custom field but it is missing in Explore
Issue symptoms I created a new custom field, but in Explore I am not able to locate an attribute associated with the field. Resolution steps In order for a custom field to be accessible in Explore ...
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Ben Van Iten created an article,
Is Explore included with my Chat account?
Question Am I able to report on Chat using Explore? Answer This depends on what kind of Zendesk account you have. Integrated Chat account If you have both Support and Chat on the same account, you ...