Ben Van Iten

1. Explore
2. Advice and troubleshooting
3. Viewing and using dashboards

Question When I access my dashboard I want certain filters to be automatically present every time. How do I do this? Answer This is done with the bookmarks feature in Explore. With bookmarks you ar...

• Ben Van Iten
• Edited March 02, 2021 12:01
• 1 follower
• 0 comments
• 1 vote

1. Explore
2. Advice and troubleshooting
3. Viewing and using dashboards

Issue symptoms My dashboard bookmark is applying to all tabs and I would like it to only apply to one. Resolution steps When applying a data or time filter to an interactive widget, there is a chec...

• Ben Van Iten
• Edited March 02, 2021 12:01
• 1 follower
• 0 comments
• 1 vote

1. Explore
2. Advice and troubleshooting
3. Building and customizing queries

Issue symptoms There is a large discrepancy between Explore and a third party reporting tool that our company uses.  Resolution steps Zendesk is not able to troubleshoot third party reporting tools...

• Ben Van Iten
• Edited February 23, 2021 12:04
• 1 follower
• 0 comments
• 1 vote

1. Explore
2. Advice and troubleshooting
3. Building and customizing queries

Question Can I report on how many texts are sent by my agents? Answer It is not possible in Explore to specifically report on how many texts are sent by agents through the interface. However, if yo...

• Ben Van Iten
• Edited February 23, 2021 12:03
• 2 followers
• 0 comments
• 0 votes

1. Explore
2. Advice and troubleshooting
3. Building and customizing queries

Question Is it possible to export a list that includes only users that have open tickets? Answer It is not possible to export a list of users who have open tickets from Support. You can do so from ...

• Ben Van Iten
• Edited February 23, 2021 12:03
• 1 follower
• 0 comments
• 0 votes

1. Explore
2. Advice and troubleshooting
3. Explore basics

Question I am planning on deleting some brands. Will the brands still show up in Explore or will they revert to the default brand? Answer Deleted brands will still show up in applicable queries and...

• Ben Van Iten
• Edited February 23, 2021 12:01
• 1 follower
• 0 comments
• 0 votes

1. Explore
2. Using Explore for reporting and analytics
3. Explore recipes

This recipe will demonstrate how to generate a list of users who have open tickets in your account.  What you'll need Skill level: Beginner/Average/Advanced Time required: 5 minutes Data sourc...

• Ben Van Iten
• Edited February 18, 2021 17:45
• 1 follower
• 0 comments
• 0 votes

1. Explore
2. Advice and troubleshooting
3. Explore basics

Question Am I able to report on Chat using Explore? Answer This depends on what kind of Zendesk account you have. Integrated Chat account If you have both Support and Chat on the same account, you ...

• Ben Van Iten
• Edited February 17, 2021 23:22
• 1 follower
• 0 comments
• 0 votes

1. Explore
2. Advice and troubleshooting
3. Explore basics

Question I have information from multiple Zendesk features and data sets that I would like to put into one query. Is this possible? Answer It is not possible to include information from multiple da...

• Ben Van Iten
• Edited February 17, 2021 23:18
• 1 follower
• 0 comments
• 1 vote

1. Explore
2. Advice and troubleshooting
3. Writing formulas and performing calculations

Question In Insights, there was a central location where I could view and manage metrics and attributes. Where are metrics and attributes managed in Explore? Answer In Explore, there is no central ...

• Ben Van Iten
• Edited February 17, 2021 23:13
• 1 follower
• 0 comments
• 1 vote