Franco Landa
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Total activity50
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Last activity
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Activity overview
Latest activity by Franco Landa-
Franco Landa created a post,
Ability to set a custom date range for custom date attributes
As I build custom standard calculated attributes for date attributes, I would like the ability to set a custom date range for those custom date attributes, so that I can easily filter date ranges o...
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Franco Landa commented,
+1 This would be useful as our teams are preparing to migrate to Explore from Insights. With everyone building their Queries in Explore, everyone can see the queries and many of them are for person...
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Franco Landa commented,
+1 This would provide valuable information to end users without having to leave their logged in Help Center. We are currently having to rely on Power BI development to handle a dashboard for end us...
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Franco Landa commented,
+1 This would be a great feature to see from a usability perspective. Exporting the report to adjust it offline seems like extra steps that shouldn't be necessary. This would also be great to see a...
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Franco Landa commented,
+1 on this. As Eugene noted on the "workaround", that is a manual adjustment that requires maintenance of something that is already being captured by Zendesk (i.e. a Search can filter by Received A...
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Franco Landa commented,
I agree here. Our business has many reports that use multiple metrics, sometimes dozens for data exports, and trying to add and rearrange each of the Rows or Columns within the tiny little pane is ...
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Franco Landa commented,
Any updates on when we could be seeing this? Our business has consolidated multiple Zendesk instances into one Zendesk instance that contains multiple, different departments. As a result, one agent...
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Franco Landa commented,
When using "Contains at least one of the following words", does that work for sets of numbers that can be in the Subject text, too? For example: 3010 3020 3030
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Franco Landa commented,
Graeme, That was it! Glanced over that and thought typing in the hour values manually would work. Thanks!
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Franco Landa commented,
Graeme, here are some screenshots of the metrics I created and the resulting report. The only metric that is working is the "5pm-1am Created Tickets" metric.