Franco Landa
- Total activity 26
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Activity overview
Latest activity by Franco Landa-
Franco Landa commented,
Any updates on when we could be seeing this? Our business has consolidated multiple Zendesk instances into one Zendesk instance that contains multiple, different departments. As a result, one agent...
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Franco Landa commented,
When using "Contains at least one of the following words", does that work for sets of numbers that can be in the Subject text, too? For example: 3010 3020 3030
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Franco Landa commented,
Graeme, That was it! Glanced over that and thought typing in the hour values manually would work. Thanks!
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Franco Landa commented,
Graeme, here are some screenshots of the metrics I created and the resulting report. The only metric that is working is the "5pm-1am Created Tickets" metric.
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Franco Landa commented,
Hi Graeme, No, I was creating the new shift metrics detailed above, and only 1 of the 3 metrics I created are pulling in the tickets from the defined hours.
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Franco Landa commented,
Hello, I created the new metrics based off of the shifts that were identical here and only one of the metrics is pulling in data. The setup for all three are the same with the exception of the hour...