Jeff Callahan
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Activity overview
Latest activity by Jeff Callahan-
Jeff Callahan created a post,
[Request]: Report on First Level of Dropdown only
I am using dropdowns for my category fields. I would like to only report only on the first level of the dropdown. Can I create a custom metric in Zendesk to only report on the Top level? Basica...
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Jeff Callahan commented,
Does the current integration for JIRA OnDemand use the REST or SOAP API?
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Jeff Callahan created a post,
Linked JIRA - Auto Populate JIRA Number to ZD Custom Field
I just started using the new ZD JIRA App (v3). Prior to this I created a custom field in ZD where we would manually enter the related JIRA numbers - we used this a lot in reports and views. I did...
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Jeff Callahan commented,
Jon Thanks for posting the support workaround - this worked perfect for me! Basically i'm looking to alert Account Managers and Executive Management when the TIcket Priority is greater than Norm...
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Jeff Callahan commented,
I agree - this is a basic requirement and should be fixed. The only workaround I can see is purchasing additional seats
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Jeff Callahan commented,
@Patrick - thanks for the info, that is harldy a workaround I see that this feature is marked as "Planned" Hopefully Zendesk can provide an ETA and/or solution shortly
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Jeff Callahan commented,
@Jennifer Can you please document this workaround to use a notify target "email" type