Jeff Callahan

Total activity 46
Last activity February 23, 2018 20:34
Member since September 23, 2012 13:32

Following 0 users
Followed by 0 users
Votes 9
Subscriptions 25

Activity overview

Latest activity by Jeff Callahan

Jeff Callahan created a post, November 25, 2015 23:52
[Request]: Report on First Level of Dropdown only
1. Community
2. Support - Insights and Reporting Q&A
I am using dropdowns for my category fields. I would like to only report only on the first level of the dropdown. Can I create a custom metric in Zendesk to only report on the Top level? Basica...
- Jeff Callahan
- Edited November 25, 2015 23:53
- 2 followers
- 1 comment
- 0 votes
Jeff Callahan commented, September 11, 2015 20:12
I would think a hybrid of 1 & 2 - Have the new ticket be created for you based on obvious defaults (commenter becomes requester, most values are preserved, status is reset) and then be taken to an ...
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- Jeff Callahan
- Created September 11, 2015 20:12
- 1 vote
Jeff Callahan commented, July 20, 2015 15:32
Does the current integration for JIRA OnDemand use the REST or SOAP API?
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- Jeff Callahan
- Created July 20, 2015 15:32
- 0 votes
Jeff Callahan created a post, December 22, 2014 02:54
Linked JIRA - Auto Populate JIRA Number to ZD Custom Field
1. Community
2. Support - Integrations and Third-Party Apps
I just started using the new ZD JIRA App (v3). Prior to this I created a custom field in ZD where we would manually enter the related JIRA numbers - we used this a lot in reports and views. I did...
- Jeff Callahan
- Created December 22, 2014 02:54
- 5 followers
- 4 comments
- 2 votes
Jeff Callahan commented, July 03, 2014 16:48
I too have many cases where a client add a comment to an existing thread that is an entirely different support issue - in many cases handled by a different team. I need the ability to take the l...
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- Jeff Callahan
- Created July 03, 2014 16:48
- 0 votes
Jeff Callahan commented, June 18, 2014 19:48
I did not enable role restrictions. I have reloaded the page as well as logged out and closed my browser. I have verified this on existing tickets. For some reason i'm just not seeing the Ticket Si...
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- Jeff Callahan
- Created June 18, 2014 19:48
- 0 votes
Jeff Callahan commented, June 18, 2014 18:30
I successfully uploaded & installed the Redactor app, but I'm not seeing the Ticket Sidebar.
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- Jeff Callahan
- Created June 18, 2014 18:30
- 0 votes
Jeff Callahan commented, January 10, 2013 01:49
Jon Thanks for posting the support workaround - this worked perfect for me! Basically i'm looking to alert Account Managers and Executive Management when the TIcket Priority is greater than Norm...
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- Jeff Callahan
- Created January 10, 2013 01:49
- 0 votes
Jeff Callahan commented, January 08, 2013 19:47
I agree - this is a basic requirement and should be fixed. The only workaround I can see is purchasing additional seats
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- Jeff Callahan
- Created January 08, 2013 19:47
- 0 votes
Jeff Callahan commented, October 23, 2012 19:53
@Patrick - thanks for the info, that is harldy a workaround I see that this feature is marked as "Planned" Hopefully Zendesk can provide an ETA and/or solution shortly
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- Jeff Callahan
- Created October 23, 2012 19:53
- 0 votes