Jeff Callahan

Total activity

41
Last activity

February 23, 2018 20:34
Member since

September 23, 2012 13:32
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Votes

9
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25

Activity overview

Latest activity by Jeff Callahan

Jeff Callahan created a post, November 25, 2015 23:52
[Request]: Report on First Level of Dropdown only
1. Community
2. Insights Q&A
I am using dropdowns for my category fields. I would like to only report only on the first level of the dropdown. Can I create a custom metric in Zendesk to only report on the Top level? Basica...
- Jeff Callahan
- Edited November 25, 2015 23:53
- 2 followers
- 1 comment
- 0 votes
Jeff Callahan commented, July 20, 2015 15:32
Does the current integration for JIRA OnDemand use the REST or SOAP API?
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- Jeff Callahan
- Created July 20, 2015 15:32
- 0 votes
Jeff Callahan created a post, December 22, 2014 02:54
Linked JIRA - Auto Populate JIRA Number to ZD Custom Field
1. Community
2. Integrations and Apps Q&A
I just started using the new ZD JIRA App (v3). Prior to this I created a custom field in ZD where we would manually enter the related JIRA numbers - we used this a lot in reports and views. I did...
- Jeff Callahan
- Created December 22, 2014 02:54
- 5 followers
- 4 comments
- 2 votes
Jeff Callahan commented, January 10, 2013 01:49
Jon Thanks for posting the support workaround - this worked perfect for me! Basically i'm looking to alert Account Managers and Executive Management when the TIcket Priority is greater than Norm...
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- Jeff Callahan
- Created January 10, 2013 01:49
- 0 votes
Jeff Callahan commented, January 08, 2013 19:47
I agree - this is a basic requirement and should be fixed. The only workaround I can see is purchasing additional seats
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- Jeff Callahan
- Created January 08, 2013 19:47
- 1 vote
Jeff Callahan commented, October 23, 2012 19:53
@Patrick - thanks for the info, that is harldy a workaround I see that this feature is marked as "Planned" Hopefully Zendesk can provide an ETA and/or solution shortly
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- Jeff Callahan
- Created October 23, 2012 19:53
- 0 votes
Jeff Callahan commented, October 23, 2012 19:42
@Jennifer Can you please document this workaround to use a notify target "email" type
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- Jeff Callahan
- Created October 23, 2012 19:42
- 0 votes