Cristian Fernández

1. Community
2. Feedback on Chat
3. Feature Request: Give Admins Ability to Change Agent Status

+1 to this request. We need that our admin must be able to change the status of the agents, specially from Invisble to Available.

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• Cristian Fernández
• Created March 14, 2018 22:22
• 2 votes

1. Community
2. Support Q&A
3. Send outbound email from Zendesk?

Thanks Matt, Sorry for the late response. We've developed a small app for Zendesk to do this and your code was very helpful. Regards!

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• Cristian Fernández
• Created December 15, 2017 18:10
• 0 votes

1. Community
2. Support Q&A
3. Send outbound email from Zendesk?

Thanks for your quick answer Matt :-) Sadly it won't work for us, this pre-production period included about 10% of the end users, and only 50% of ends users has tickets at all. Please let me know i...

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• Cristian Fernández
• Edited November 16, 2017 02:40
• 0 votes

1. Community
2. Support Q&A
3. Send outbound email from Zendesk?

Hi Everyone, Regarding this subject, we are currently deploying Zendesk, we finished a full configuration, deactivated the notifications, bulk imported end users so no notifications to end users du...

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• Cristian Fernández
• Edited November 16, 2017 01:58
• 0 votes