Lance Mitchell

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Latest activity by Lance Mitchell
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    Lance Mitchell commented,

    Agreed, this functionality needs added. Realistically, if you set the filters in the query then the dashboard should only allow what's been filtered out to display as well.

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    Lance Mitchell commented,

    Hi Molly, In our case the ticket status does not change as we have specific service level agreements that our status is used to monitor. We do have a trigger created for any time a ticket is saved ...

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    Lance Mitchell created a post,

    Historical Time Between Ticket Updates

    I'm looking to report on the average time between ticket updates for tickets that were on HOLD and PENDING statuses for a specific month using Explore. The "updates" need to include any changes on ...