Milton Lobo
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Activity overview
Latest activity by Milton Lobo-
Milton Lobo commented,
Does "Hours since update" include the creation of a ticket too? i.e. Would there be any difference between this and "Hours since created"?
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Milton Lobo commented,
Is it only users with the Admin role who can see/edit these conditions?
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Milton Lobo commented,
That's the problem! Our apps are setup to appear for all agents currently, but the settings in contextual workspace do nothing to limit the apps that are visible. Or am I understanding the function...
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Milton Lobo commented,
I've tried creating a workspace to test out this functionality based around a ticket containing a specific tag, however the options I've selected don't seem to be having an effect on the actual wor...
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Milton Lobo created a post,
Insights attribute filters and renamed custom field values
AnsweredWe've recently implemented a new ticket form for a new channel with new custom ticket fields, and after some initial observations about how this was working in practice, intended to add new or rena...
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Milton Lobo commented,
It's ridiculous to think a view can't be set up to view both tickets approaching an SLA breach and those that have passed it. As it is, real estate for views is at a premium already, so we shouldn'...
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Milton Lobo commented,
Nice idea and similar to something we're trying to implement. It seems there's a cap of 100 items that can be ingested at a time, do you know if there's a way round this?
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Milton Lobo commented,
Is there any way to exclude tickets that have 0 total time attributed to them from Insights reporting, and would this be done at the MAQL stage or can it be done via a smart filter in Insights?
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Milton Lobo created a post,
Guided mode - skip dialogue when solving a ticket
AnsweredIs guided mode bugged for anyone else as of this morning? We've come across a bug where upon submitting the ticket as solved, the "why are you skipping this ticket" dialogue is appearing.