Mark Leci
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Total activity64
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Last activity
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Activity overview
Latest activity by Mark Leci-
Mark Leci commented,
Hi Robert, Thanks for your reply! I think your suggestion would work perfectly for us - right now I am looking into doing exactly the same via API, but I don't think we currently have the develop...
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Mark Leci created a post,
Agents adding incorrect end users to tickets
Hi there! Our organization is on the Enterprise plan, however this problem dates back to before we upgraded. We have multiple client organizations that we support (over 2000). Agents are always h...
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Mark Leci commented,
Hi Nina, If I'm understanding right, you should be able to change the tags without changing the actual values. For example, in my setup I have two custom fields that have the value EMEA as a drop...
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Mark Leci commented,
I've run into this as well - we have a lot of fields populated by middleware (Zapier) or by triggers. While I think this feature request is super valuable, we have found a workaround for this in th...
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Mark Leci commented,
Robbie Chasse can you expand on that please? I'm not sure how a trigger makes the field required on submit.
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Mark Leci commented,
Has there been any progress on making a field required on submit? This currently doesn't seem possible. For example, if I have a (custom dropdown) field A, the only way to make it required is to se...
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Mark Leci commented,
Hi Devan - Community Manager, Unfortunately in this case that doesn't really work.That's ok, I will just try to compare against other reports to see if we still have open tickets. I appreciate th...
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Mark Leci commented,
This is a great feature! We are using Explore, is there any reporting available for this? I haven't been able to find any metrics or fields so far for it.
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Mark Leci commented,
Hi Taylor, The end goal is to show the full resolution time for tickets created since a date (in this case June 26th and before some date). Using the full resolution time by itself doesn't give ...
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Mark Leci created a post,
Agent Workspace Issues
For some reason I'm unable to submit a support ticket, so I'm posting here as I don't think addressing multiple issues via a support chat is going to be effective. We switched over to the agent wor...