Mark Leci
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Last activity
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Activity overview
Latest activity by Mark Leci-
Mark Leci commented,
I also didn't have any option to convert my existing webhooks (in sandbox). I tried to convert manually but it didn't work properly, I assume because I am also using the placeholder in URL function...
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Mark Leci commented,
We also use organizations heavily and want to add this to the incident tab. The alternative using a view per problem ticket is very clumsy, since we may have 15+ problem tickets open at once and ea...
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Mark Leci commented,
We currently have triggers that attempt to manage this by taking some of the values on the followup ticket and assigning it back to the same group. The problem is that we need a trigger to do this ...
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Mark Leci commented,
Bora to filter follow up tickets in or out of a report you can create a standard calculated attribute with a formula like this. Then filter the report on that attribute. If you filter for only the ...
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Mark Leci commented,
for anyone who's wondering, the 'hours since open/pending' automations are based on continuous hours. Changing the status to open if it was pending resets the counter. We use this internally to bri...
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Mark Leci commented,
We'd love to have this too - specifically our need is to pull a report that shows open problem tickets with the subject, count of incident tickets and total ARR (a custom organization field). I can...
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Mark Leci commented,
This has also been a significant problem for us since changing to the new agent experience. We weren't aware of it up front as a limitation, which is unfortunate but since our priorities and metric...
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Mark Leci commented,
Sydney Neubauer that is a great point! Usually this is the other way around, something goes wrong and you look at a ticket and see that the trigger fired incorrectly. But then going back to identif...
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Mark Leci created a post,
See the last time a trigger was used
We have a very large number of triggers in the system from 5+ years of Zendesk usage under multiple different admins. It's quite possible that some of these triggers can be removed, but it's extrem...
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Mark Leci commented,
Marcus Spedding I prefer to run this report using the dates in the columns instead of rows. That should combine all the info into a single graph for you.