Mark Leci
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Last activity
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Activity overview
Latest activity by Mark Leci-
Mark Leci commented,
We'd love to have this too - specifically our need is to pull a report that shows open problem tickets with the subject, count of incident tickets and total ARR (a custom organization field). I can...
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Mark Leci commented,
This has also been a significant problem for us since changing to the new agent experience. We weren't aware of it up front as a limitation, which is unfortunate but since our priorities and metric...
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Mark Leci commented,
Sydney Neubauer that is a great point! Usually this is the other way around, something goes wrong and you look at a ticket and see that the trigger fired incorrectly. But then going back to identif...
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Mark Leci created a post,
See the last time a trigger was used
We have a very large number of triggers in the system from 5+ years of Zendesk usage under multiple different admins. It's quite possible that some of these triggers can be removed, but it's extrem...
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Mark Leci commented,
Marcus Spedding I prefer to run this report using the dates in the columns instead of rows. That should combine all the info into a single graph for you.
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Mark Leci commented,
Bart's suggestion is what I would go for as well. This is something we have had issues with, but actually we've tried the opposite approach of trying to get more client feedback so the negative res...
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Mark Leci commented,
Hi Robert, Thanks for your reply! I think your suggestion would work perfectly for us - right now I am looking into doing exactly the same via API, but I don't think we currently have the develop...
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Mark Leci created a post,
Agents adding incorrect end users to tickets
Hi there! Our organization is on the Enterprise plan, however this problem dates back to before we upgraded. We have multiple client organizations that we support (over 2000). Agents are always h...
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Mark Leci commented,
Hi Nina, If I'm understanding right, you should be able to change the tags without changing the actual values. For example, in my setup I have two custom fields that have the value EMEA as a drop...
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Mark Leci commented,
I've run into this as well - we have a lot of fields populated by middleware (Zapier) or by triggers. While I think this feature request is super valuable, we have found a workaround for this in th...