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John Reiner

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  • Hi James, That appears to be far more work than we're willing to undertake for basic formatting options in default system fields. Disappointing.

  • Hi James, thanks for your response. The description field is an optional component of the system field 'priority'. My goal is to format the text for that description field to something other than a...

  • We'd like to add a more detailed description for the priority field so users understand what the various priority levels mean. Unfortunately the formatting comes out as one block of text, and does ...

  • I have this exact issue. Adding custom fields to the tickets does not make them visible on the webform. Do I need to separately customize the webform code for these fields?