Beth Hopper

Total activity

12
Last activity

June 20, 2018 17:23
Member since

October 25, 2017 20:09
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Votes on activity by Beth Hopper

Ok.....so what do I need to do, or who do I need to pray to, to get my comments syncing over. My Support Manager is going to lose his mind. Please help usssssss!
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- Beth Hopper
- Created June 20, 2018 17:23
- 0 votes
Hi, Garrick! I just verified that all our labels are still not coming over from ZenDesk into Jira. They populate within ZenDesk, as soon as I link or create a ticket, but they never populate Jira w...
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- Beth Hopper
- Created March 30, 2018 14:12
- 0 votes
Thank you so much Jessie! This has put some brakes on our reporting. We use that field in Jira, to determine if there is a linked Zendesk ticket on the issue. I appreciate your help!
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- Beth Hopper
- Created March 28, 2018 11:59
- 0 votes
We are no longer seeing labels come over, with a prefix of jira_. This has not been working a little while, it seems. Any ideas?
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- Beth Hopper
- Created March 21, 2018 21:41
- 0 votes
Thanks, Yuri! I have another issue that just popped up, that is urgent. I had set up a field mapping to a field in JIRA from ZenDesk to Jira. We decided that we didn't want a text field, but a dro...
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- Beth Hopper
- Created November 01, 2017 19:42
- 0 votes
We noticed an issue with linking multiple ZenDesk tickets to a single Jira ticket, and using field sync. We have one field that exists on the Ticket level. When there is more than one ZenDesk ticke...
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- Beth Hopper
- Created October 31, 2017 16:42
- 0 votes
Any update on being able to add Organization level fields to the Field Sync? We really need this.
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- Beth Hopper
- Created October 25, 2017 20:16
- 0 votes