Sonia Radaelli commented,
Hi Heather only for your info. I create a side conversation with an external user (for example can be a salesman). When this person reply to the side converstion fron the e.mail received the reques...
Sonia Radaelli commented,
In this page I found the following note: Note: When someone replies to an email notification about side conversation activity, the reply becomes a public reply on the ticket, not a reply to the sid...
Sonia Radaelli commented,
Is possible to measure the side conversations in the reports? Is there an example? regards Sonia
Sonia Radaelli commented,
I'm fully agre. Sandbox should be able to be a copy of production including all customizations, or have the option to exclude is desired.
Sonia Radaelli commented,
Hi jessie We create some triggers that categorize the ticket received from customer automatically then the ticket category can change during his life due to many factors customer send a ticket but ...
Sonia Radaelli commented,
Hello I created a drop-down field called "Category" When a category is assigned to the ticket automatically a tag is added; when category change (by trigger or macro or manually) the old ...
Sonia Radaelli commented,
I need to delete more tan 200 users from an organization. It is possible to do it with bulk import ? How? thanks
Sonia Radaelli commented,
Hi jessie. Herefollows my situation All the customer listed was created manually. this is my customer list screenshot On "Sciannamè Maurizio" you can see the e-mail address but NOT for &...
Sonia Radaelli commented,
Hi Jessie The custom ticket field I created about 2 weeks ago is "Numero CO". It is a text field If I try to create a trigger I can find it listed in the conditions But NOT in the act...
Sonia Radaelli commented,
Hi Jessie I read the instruction you suggest me but, sorry, I did'nt find a solution to my problem. I don't find any action in Macros that can advice the Requester about approval made by a light ag...