Sonia Radaelli

Total activity 64
Last activity March 13, 2020 11:23
Member since December 13, 2017 10:44

Following 0 users
Followed by 0 users
Votes 5
Subscriptions 23

Activity overview

Latest activity by Sonia Radaelli

Sonia Radaelli commented, January 22, 2020 08:35
I totally agree with Antonio saying that light agent is an agent that can only use internal note but I don't understand why first of all cannot change status of a ticket and also cannot assignee a ...
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- Sonia Radaelli
- Created January 22, 2020 08:35
- 0 votes
Sonia Radaelli commented, January 22, 2020 08:30
I have a Support plan called "Plus". EAP is available for our plan ?
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- Sonia Radaelli
- Created January 22, 2020 08:30
- 0 votes
Sonia Radaelli commented, January 15, 2020 11:03
we have the same problem. in the community I received a post from a community moderator that suggest me to post my solution in the Product Feedback section this is my solution: Write the event also...
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- Sonia Radaelli
- Created January 15, 2020 11:03
- 1 vote
Sonia Radaelli commented, January 08, 2020 14:14
Hi Thomas Sorry but this is not a fine solution for us. I would like to suggest to write the event also when a ticket is closed when a side conversation is updated. The pop-up is not enough. In thi...
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- Sonia Radaelli
- Created January 08, 2020 14:14
- 0 votes
Sonia Radaelli commented, December 20, 2019 08:54
Shared macro by group do not works on default group. This is a problem for us as our agents belongs to more then one group Therefore the shared filter do not works. For this reason I would like to ...
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- Sonia Radaelli
- Created December 20, 2019 08:54
- 0 votes
Sonia Radaelli commented, December 18, 2019 14:51
We are trying to create a trigger that notify the assignee when a side conversation of a closed ticket is updated but unfortunately we are not able to do it. Can somebody help us because the pop up...
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- Sonia Radaelli
- Created December 18, 2019 14:51
- 0 votes
Sonia Radaelli commented, November 18, 2019 10:13
How I have to manage the following issue. What's the meaning of the solution (mail from these addresses will need...). What I have to do exactly? thanks Detected email as being from a system use...
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- Sonia Radaelli
- Created November 18, 2019 10:13
- 0 votes
Sonia Radaelli commented, November 05, 2019 08:47
Hi Devan After checking the process flow we avoided CC using tags on the tickets and creating a view. Unfortunately light agent cannot have personal views and we are thinking to buy an app to mana...
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- Sonia Radaelli
- Created November 05, 2019 08:47
- 0 votes
Sonia Radaelli commented, November 04, 2019 08:09
Hi Heather We see only full agent. Light agent are not visible. Our plan is "Legacy Plus". I don't know which are the differences with "Enterprise" plan bye
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- Sonia Radaelli
- Created November 04, 2019 08:09
- 0 votes
Sonia Radaelli commented, October 31, 2019 10:29
Hi Heather sorry but as Current User I don't see light agent name. why??
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- Sonia Radaelli
- Created October 31, 2019 10:29
- 0 votes