Sonia Radaelli
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Total activity70
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Last activity
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Member since
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Votes7
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Activity overview
Latest activity by Sonia Radaelli-
Sonia Radaelli commented,
Hi Jiri, Could you please share with us an example on how you use automation to edit a closed ticket or an api instruction. I need for example to remove a tag from a closed ticket.
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Sonia Radaelli commented,
Any news about light agent permission to see explore reports????
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Sonia Radaelli commented,
Please we need it too
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Sonia Radaelli commented,
I totally agree with Antonio saying that light agent is an agent that can only use internal note but I don't understand why first of all cannot change status of a ticket and also cannot assignee a ...
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Sonia Radaelli commented,
we have the same problem. in the community I received a post from a community moderator that suggest me to post my solution in the Product Feedback section this is my solution: Write the event also...
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Sonia Radaelli commented,
Hi Thomas Sorry but this is not a fine solution for us. I would like to suggest to write the event also when a ticket is closed when a side conversation is updated. The pop-up is not enough. In thi...
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Sonia Radaelli commented,
Shared macro by group do not works on default group. This is a problem for us as our agents belongs to more then one group Therefore the shared filter do not works. For this reason I would like to ...
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Sonia Radaelli commented,
We are trying to create a trigger that notify the assignee when a side conversation of a closed ticket is updated but unfortunately we are not able to do it. Can somebody help us because the pop up...
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Sonia Radaelli commented,
How I have to manage the following issue. What's the meaning of the solution (mail from these addresses will need...). What I have to do exactly? thanks Detected email as being from a system use...
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Sonia Radaelli commented,
Hi Devan After checking the process flow we avoided CC using tags on the tickets and creating a view. Unfortunately light agent cannot have personal views and we are thinking to buy an app to mana...