Sonia Radaelli
- Total activity 48
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 3
- Subscriptions 15
Activity overview
Latest activity by Sonia Radaelli-
Sonia Radaelli commented,
Hi Devan After checking the process flow we avoided CC using tags on the tickets and creating a view. Unfortunately light agent cannot have personal views and we are thinking to buy an app to mana...
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Sonia Radaelli commented,
Hi Heather We see only full agent. Light agent are not visible. Our plan is "Legacy Plus". I don't know which are the differences with "Enterprise" plan bye
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Sonia Radaelli commented,
Hi Heather sorry but as Current User I don't see light agent name. why??
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Sonia Radaelli commented,
Hi Heather thanks for your reply. I will consider your solution. Manually solution but however a solution.I hope in future there will be the possibility to choose as a filter "CC" and "Light agent"...
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Sonia Radaelli commented,
Hi Heather. can you share an example of the trigger you created please ? thanks
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Sonia Radaelli commented,
but if in CC there is a light agent? How can I create a trigger that add a tag when a light agent is in CC ? I would like that certain light agent use support but it is impossible to create a view ...
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Sonia Radaelli commented,
Hi Dan yes your right, in the original mail the CC is visible but agents cannot open the original mail of every ticket to check it. I think that this problem has to be solved advising agents when i...
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Sonia Radaelli commented,
Is it possible to avoid notification on followers? We would like to use a view to manage the ticket for followers. we do not need a notification
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Sonia Radaelli commented,
hi graeme I've checked and we are allowing end-user to use CC. The problem is that a user add a cc not set in Zendesk (unknown user). I think solution can be to suspend the ticket cause the cc emai...
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Sonia Radaelli commented,
no