Alex Aguilar
- Total activity 40
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 3
- Subscriptions 16
Activity overview
Latest activity by Alex Aguilar-
Alex Aguilar commented,
We've tried what was listed and we are still getting spam. Would be nice if we could black list TLDs, IP ranges, and have the native blacklist feature do more than just blacklist the envelope sender.
-
Alex Aguilar commented,
Hey Brett, Was looking for an article, but couldn't find it. Regardless, I found out that it needed to be in seconds for the duration format to work.
-
Alex Aguilar commented,
Hi, Is there a way to format the time metric as HH:MM:SS? We use this in insights, but I cant seem to understand how the display format works in explore. Edit: Nvm. Found out the metric needs to ...
-
Alex Aguilar commented,
Awesome! With regards to the format, I would expect that the "value" would be the ID (in the case of system fields such as forms/assignees/etc.) and the tag (in the case of a drop-down). Your examp...
-
Alex Aguilar commented,
I'm getting the same issue with the form. [{"name": "ticket_form_id", "value": "360000960114"}] I keep getting an error that says check console. Is this not the right format? Edit: I also noticed...
-
Alex Aguilar commented,
Can agent skills be updated/changed via api?
-
Alex Aguilar commented,
Hey Amy, Thought as much. The problem is that we need the custom fields included otherwise the information isnt really worthwhile. Looks like we are ton the same page. We have reports set up to...
-
Alex Aguilar commented,
Basically I was trying to add todays date into the report itself without affecting anything. On a related note, is there a way to add a date to unsolved tickets? By that I mean creating a report ...
-
Alex Aguilar created a post,
Epoch Days
Hi, Is there a way to convert epoch days to a date format using the metric format? This would be similar to using minutes and converting to hh:mm:ss like {{{60|24|00}}}:{{{|60|00}}}. Thanks
-
Alex Aguilar commented,
Hi guys, Two questions: Is there a way to limit access to the suspended view? Is there a way to see a log of suspended actions? i.e. who recovered or deleted a suspended ticket and when.