Alex Aguilar
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Total activity52
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Last activity
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Activity overview
Latest activity by Alex Aguilar-
Alex Aguilar commented,
Hi Hillary, 1. I reviewed that previously, but did not see an references for "yesterday." I also tried to subtract 1, but it did not work. I'm not sure if there's a different way or certain format ...
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Alex Aguilar created a post,
Metric Help: 3 Questions
HI, I have three questions: 1. I'm looking to show tickets created yesterday, but I want it built into the metric itself and not through the filters applied to the attribute. Dataset: Ticket IF ([...
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Alex Aguilar commented,
Thanks Graeme. I created a support ticket to confirm the issue. They agreed with you and their solution was to also just build a new metric and remove the timestamp requirement. This solutions work...
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Alex Aguilar commented,
Graeme, Ok, I'ii use the dashboard for those then. As far as the missing solved tickets, I added in those fields. Below is the image of the export. The Solved timestamp correctly shows the date...
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Alex Aguilar commented,
Hey Graeme, 1. I did as suggested and the results are the same. Some tickets are still not counting for some reason. Attached reference from the ticket highlighted at the bottom. D_Count For Re...
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Alex Aguilar created a post,
Custom Metric Issues: Solved, cycle, and percent within due date
Hi, I'm trying to create report with several metrics and I'm having difficulty making any of them work in explore. I'm not too familiar with explore so I think I'm struggling with how the metrics s...
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Alex Aguilar commented,
We've tried what was listed and we are still getting spam. Would be nice if we could black list TLDs, IP ranges, and have the native blacklist feature do more than just blacklist the envelope sender.
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Alex Aguilar commented,
Hey Brett, Was looking for an article, but couldn't find it. Regardless, I found out that it needed to be in seconds for the duration format to work.
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Alex Aguilar commented,
Hi, Is there a way to format the time metric as HH:MM:SS? We use this in insights, but I cant seem to understand how the display format works in explore. Edit: Nvm. Found out the metric needs to ...
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Alex Aguilar commented,
Awesome! With regards to the format, I would expect that the "value" would be the ID (in the case of system fields such as forms/assignees/etc.) and the tag (in the case of a drop-down). Your examp...