Alex Aguilar
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Activity overview
Latest activity by Alex Aguilar-
Alex Aguilar commented,
Can agent skills be updated/changed via api?
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Alex Aguilar commented,
Hey Amy, Thought as much. The problem is that we need the custom fields included otherwise the information isnt really worthwhile. Looks like we are ton the same page. We have reports set up to...
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Alex Aguilar commented,
Basically I was trying to add todays date into the report itself without affecting anything. On a related note, is there a way to add a date to unsolved tickets? By that I mean creating a report ...
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Alex Aguilar created a post,
Epoch Days
Hi, Is there a way to convert epoch days to a date format using the metric format? This would be similar to using minutes and converting to hh:mm:ss like {{{60|24|00}}}:{{{|60|00}}}. Thanks
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Alex Aguilar commented,
Hi guys, Two questions: Is there a way to limit access to the suspended view? Is there a way to see a log of suspended actions? i.e. who recovered or deleted a suspended ticket and when.
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Alex Aguilar commented,
@ Shannon There's two ways to access your metric. Via Manage tab 1. Select the "Manage" tab in insights (top navigation bar). 2. Select "Metrics" under the "Data" section on the left-hand side. 3...
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Alex Aguilar commented,
Is there a way to see when the tag was added to the ticket?
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Alex Aguilar created a post,
Issue installing app
AnsweredHi, I'm trying to install an app (Related Tickets by Custom Field) from the marketplace and I'm having some issues. When I select the install button, nothing happens. The install window doesn't pop...
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Alex Aguilar commented,
Is there plans for filters to be more expansive? Currently we can't use something like "is not" or have filters meet an "any" condition like (kind of like triggers). I feel the lists in their curre...
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Alex Aguilar commented,
Do the welcome emails expire after a given amount of time? If so, how long?