Alex Aguilar
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Total activity48
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Last activity
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Member since
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Votes6
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Activity overview
Latest activity by Alex Aguilar-
Alex Aguilar commented,
Thanks Graeme. I created a support ticket to confirm the issue. They agreed with you and their solution was to also just build a new metric and remove the timestamp requirement. This solutions work...
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Alex Aguilar commented,
Graeme, Ok, I'ii use the dashboard for those then. As far as the missing solved tickets, I added in those fields. Below is the image of the export. The Solved timestamp correctly shows the date...
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Alex Aguilar commented,
Hey Graeme, 1. I did as suggested and the results are the same. Some tickets are still not counting for some reason. Attached reference from the ticket highlighted at the bottom. D_Count For Re...
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Alex Aguilar created a post,
Custom Metric Issues: Solved, cycle, and percent within due date
Hi, I'm trying to create report with several metrics and I'm having difficulty making any of them work in explore. I'm not too familiar with explore so I think I'm struggling with how the metrics s...
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Alex Aguilar commented,
We've tried what was listed and we are still getting spam. Would be nice if we could black list TLDs, IP ranges, and have the native blacklist feature do more than just blacklist the envelope sender.
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Alex Aguilar commented,
Hey Brett, Was looking for an article, but couldn't find it. Regardless, I found out that it needed to be in seconds for the duration format to work.
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Alex Aguilar commented,
Hi, Is there a way to format the time metric as HH:MM:SS? We use this in insights, but I cant seem to understand how the display format works in explore. Edit: Nvm. Found out the metric needs to ...
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Alex Aguilar commented,
Awesome! With regards to the format, I would expect that the "value" would be the ID (in the case of system fields such as forms/assignees/etc.) and the tag (in the case of a drop-down). Your examp...
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Alex Aguilar commented,
I'm getting the same issue with the form. [{"name": "ticket_form_id", "value": "360000960114"}] I keep getting an error that says check console. Is this not the right format? Edit: I also noticed...
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Alex Aguilar commented,
Can agent skills be updated/changed via api?