Pierre de Schaetzen
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Activity overview
Latest activity by Pierre de Schaetzen-
Pierre de Schaetzen commented,
Hi all, many of you say you're switching from Zendesk to other services that offer this functionality. Which services have you switched to? I'm also looking to leave Zendesk for this specific reaso...
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Pierre de Schaetzen created a post,
Talk - Routing customers to the same agent when they call back.
Not plannedA big frustration of our customers (and a problem of many customer services worldwide imo) is that when a customer calls back, he has to explain the whole problem again to every new agent he talks ...