
Tracy Johnson
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Last activity
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Activity overview
Latest activity by Tracy Johnson-
Tracy Johnson commented,
Earlier comment stated that "you can create a View that shows any tickets that are approaching a breach in a timeframe you determine."This is not true. You still can't get down to minutes. When y...
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Tracy Johnson commented,
Got it. Thank you!
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Tracy Johnson commented,
Does that mean that there is no way to build a report that looks for specific words or phrases in the comments? You HAVE to add a custom field to do this? I'm trying to build a report that gives m...
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Tracy Johnson commented,
Once I've created a report as you describe above, how do I add that to the Reports tab so that my agents can view the report?