Tracy Johnson

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Latest activity by Tracy Johnson
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    Tracy Johnson commented,

    Earlier comment stated that "you can create a View that shows any tickets that are approaching a breach in a timeframe you determine."This is not true.  You still can't get down to minutes.  When y...

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    Tracy Johnson commented,

    Once I've created a report as you describe above, how do I add that to the Reports tab so that my agents can view the report?