Tracy Johnson

1. Support
2. ...
3. Business rules
4. Can I be notified of an SLA breach?

Earlier comment stated that "you can create a View that shows any tickets that are approaching a breach in a timeframe you determine."This is not true.  You still can't get down to minutes.  When y...

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• Tracy Johnson
• Created April 02, 2020 18:00
• 4 votes

1. Community
2. Insights Q&A
3. How to create report on specific comment tickets

Got it.   Thank you!

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• Tracy Johnson
• Created November 01, 2018 20:34
• 0 votes

1. Community
2. Insights Q&A
3. How to create report on specific comment tickets

Does that mean that there is no way to build a report that looks for specific words or phrases in the comments?  You HAVE to add a custom field to do this? I'm trying to build a report that gives m...

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• Tracy Johnson
• Created November 01, 2018 20:04
• 0 votes

1. Community
2. Support Q&A
3. Missing Reports from New Portal?

Once I've created a report as you describe above, how do I add that to the Reports tab so that my agents can view the report?  

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• Tracy Johnson
• Created September 17, 2018 17:34
• 0 votes