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Tracy Johnson

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Activity overview

Latest activity by Tracy Johnson
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    Tracy Johnson commented,

    1. Support
    2. ...
    3. Business rules
    4. Can I be notified of an SLA breach?

    Earlier comment stated that "you can create a View that shows any tickets that are approaching a breach in a timeframe you determine."This is not true.  You still can't get down to minutes.  When y...

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    • Tracy Johnson
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    • 4 votes
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    Tracy Johnson commented,

    1. Community
    2. Support Q&A
    3. Missing Reports from New Portal?

    Once I've created a report as you describe above, how do I add that to the Reports tab so that my agents can view the report?  

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    • Tracy Johnson
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